2nd Edition VoiceTech Summit Americas ~ Las Vegas

Conference / Summit (onsite)
Artificial Intelligence (AI) & Machine Learning (ML) Technology

Address: Santa Fe Station Hotel & Casino, Las Vegas, Nevada
Date: 27 to 28 Jul '22

Visit Event Website


FUTURE-PROOFING CUSTOMER EXPERIENCE WITH VOICE TECHNOLOGY

2nd Edition VoiceTech Summit Americas is finally LIVE and In-person, and we are excited to announce that the event will be held in Las Vegas, Nevada. The 2-Day Conference & Exhibition is designed to bring together 500+ of America’s prominent brands from the Call Centre, Banking, E-Commerce, Healthcare & Automotive Industries and a few others to discuss the latest trends and innovations in Speech Recognition, Voice Assistants, and their implementations to transform the customer's experience and enhance operations. 

The 2-day event will exclusively bring forward the world's best Voice Technology solution providers to share their expertise and showcase the latest Voice Technology software and platforms that can transform your customer journey to the next level.

Meet us In-person in Vegas and witness some of the best and most interesting Industry Presentations, Participate on stage, and Join our Panel sessions to share your thoughts and Insights.

Experience our pre-scheduled meetings at the networking lobby or meet our Exclusive Voice solution providers at their Exhibition booth to explore what Voice AI can bring to your business today. Join us for the only B2B Voice Technology event in the US.

📌 WHY ATTEND?

  • Understand how the latest developments in voice technology and customer experience will be revolutionized.

  • Learn lessons from the giants dominating the Voice Technology.

  • Find out how to get personalization right as a new wave of data analytics opens new doors to customer insights.

  • Network with leaders across multiple sectors and discover the blueprint for transforming your business.

  • Dynamic virtual event platform with a virtual stage, a lounge and exhibiting booths and networking features.

  • Meet, greet and ask questions directly to our speakers and Industry experts.

📌 KEY TOPICS TO BE DISCUSSED

  • The current state of Voice Technology and the future perspective

  • The Emerging Trends in Voice Search

  • Digital Voice Assistants and Future of in-Vehicle Control

  • The Rise of Voice Assistants in The Banking Industry

  • Overcoming The Problem Of Voice Discovery – Strategies For A Voice-First Future

  • Crawl, Walk, Run Approach to Implementing Voice AI

  • How Voice Technology is Transforming Customer Support

  • The Advantages of Voice Recognition for the Retail and E-Commerce Industry

  • Ethics & Privacy in Voice Technology
 
Network and learn from your fellow colleagues and find out how they are using Voice AI to Future-Proof their customer experience strategy.

Follow #VTSAMERICA to get the latest updates!

SECTORS TO BE COVERED

📌 VOICETECH IN HEALTHCARE

The promise of voice technology goes well beyond delivering general health information to consumers. It could serve as a bridge between healthcare providers and patients to facilitate remote diagnostics, care, monitoring of therapeutic compliance and much more. Discover what you have never seen before that's impacting the Healthcare sector In India & Globally.

📌 VOICETECH IN AUTOMOTIVES

The modern connected car has much to gain from integrating voice. Already, the race is on, as brands such as BMW, Mercedes, Tesla, Hyundai, Ford, and many others are integrating various voice assistants and conversational AI into their vehicles.

  1. Where are we heading?
  2. What are the best practices we've already learned?
  3. Who is out in front, leading this industry evolution?
  4. How are different companies approaching this fascinating, complex frontier?

📌 VOICETECH IN BPO & CALL CENTERS

Voice could help restore some much-needed work-life balance by helping employees become much more proactive, better able to plan out their workday, and work more productively. The hope is that as voice assistants become smarter, they’ll do many quotidian tasks, like integrations across data, and improve cross-organizational communication, cooperation, and efficiency. No more late nights slogging over data reports, in other words.

The point of voice technology Enterprises is to make working better—more efficient, less stressful, safer, and maybe even fun—and coming innovations in voice will be part of the future of work. “Voice should not be used as a way to engineer humans out. It should be a way to lift them up and to use all that is great about humanity to do business and do business well.

📌 VOICETECH IN BFSI

More accessible, and more visible than ever – in large part due to the computers in our pockets – finance has emerged from the dusty old corridors of the banking institutions of yore, and into the light of Voice Technology. Voice will certainly play a part to enable finance providers to automatically identify, understand and better serve their customers, and greatly improve their brand experience - all the while reducing costs on the operational side, and driving a digital transformation worth shouting about. Technology has shaped the future of finance. Discover the trends in customer service, payments and more with us today.

📌 VOICETECH IN RETAIL & E-COMMERCE

You’re likely aware of the huge role mobile devices play in driving retail. It's predicted that mobile eCommerce sales are expected to account for 54% of total eCommerce sales by 2023. Voice search shopping is the latest trend shaping the future of mobile commerce. It’s impossible to think of voice and mobile shopping as separate entities — these two experiences are forever intertwined. Customers now expect the convenience and speed of asking their Voice assistant to complete a purchase in every mobile shopping interaction. Retailers should rise to the occasion to meet these expectations. Get to know more by Joining us today

📌 VOICETECH IN INSURANCE

From increasing productivity and engagement to aiding in lesson retention, current voice applications show how the technology has the potential to greatly benefit both educators and students. That’s why many schools and universities are investing in incorporating and further developing the technology into their curriculum. In the age of personification, Voice First solutions provide ways for educators to close the learning gaps between students of different levels, and help those with special needs. The ubiquity of voice-enabled devices helps students access educational materials anytime, anywhere.

📌 VOICETECH IN AIRLINES & HOTELS

By 2022, 55% of households are expected to own a smart speaker. The mass adoption of voice assistants like Amazon Alexa and the Google Assistant means consumers are changing behaviors and forming new habits, and the airline industry will need to adapt to this shift.

Some of the key challenges for the airline industry that Voice AI can help bridge:
Reduction in service levels: Long call wait times, increasing cost of add-ons, etc.
Lack of differentiation and brand loyalty: With decreasing service levels, consumers are choosing flights based on cost and ease of use Climate change: Increasing focus on lower carbon emissions and flight-shaming.

  • 59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations.

  • 65% of hotel guests think more personal service from the staff is appealing.

  • Over 60% of guests think it is “very or extremely important” for hotels to continue investing in technology to enhance the guest experience.

  • 49% of guests say their hotel selection is influenced by high-tech features in the guest room.

  • 41% of guests say it is important that they can engage with new and exciting features in hotels they are loyal to Investing in technology reportedly increases in-room sales revenue by 20%.

  • Only 7% of hoteliers report having a voice strategy in place.

  • 59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations.

📌 VOICETECH IN TELECOM

As the telecommunications industry evolves over the next decade to provide the products and services that people will desire, several key technologies will become commonplace. Two of these, automatic speech recognition (ASR) and text-to-speech synthesis (TTS), will provide users with more freedom regarding when, where, and how they can access information. Although these technologies are currently in their infancy, their capabilities are increasing rapidly and their use in today's telephone network is expanding.

📌 VOICETECH IN MEDIA & ENTERTAINMENT

Media & Entertainment : he push toward voice adoption across mobile apps, websites, cell phones and smart speakers underscores consumers’ fervent interest in engaging with devices through conversation. There have been small but numerous signs in recent years throughout the media and entertainment world that this industry is ready to embrace, learn and, most significantly, leverage voice technology.

  • Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.

  • Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all.

  • Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights.

  • Network with leaders across multiple sectors and discover the blueprint for transforming your business.

  • CTO's
  • CIO's
  • CxO's
  • Chief Experience Officer
  • VP Customer Experience
  • Head's of Customer Experience
  • Chief Data Scientists
  • Head's of Data Science
  • Head's of Analytics
  • Chief Product Officer
  • Head's of Products
  • Heads of e-Commerce
  • Head's of Omnichannel Marketing
  • UI/UX Designers & Developers
  • Anyone Passionate about Voice

Register Now
to

🌟 MEET top voicetech industry experts & leaders

🌟 GROW with the world top brands and leading local players

🌟 LEARN from those who made it using voice technology

🌟 DISCOVER the latest trends in voicetech and explore its potential across various industry sectors

SECTORS TO BE COVERED

📌 VOICETECH IN HEALTHCARE

The promise of voice technology goes well beyond delivering general health information to consumers. It could serve as a bridge between healthcare providers and patients to facilitate remote diagnostics, care, monitoring of therapeutic compliance and much more. Discover what you have never seen before that's impacting the Healthcare sector In India & Globally.

📌 VOICETECH IN AUTOMOTIVES

The modern connected car has much to gain from integrating voice. Already, the race is on, as brands such as BMW, Mercedes, Tesla, Hyundai, Ford, and many others are integrating various voice assistants and conversational AI into their vehicles.

  1. Where are we heading?
  2. What are the best practices we've already learned?
  3. Who is out in front, leading this industry evolution?
  4. How are different companies approaching this fascinating, complex frontier?

📌 VOICETECH IN BPO & CALL CENTERS

Voice could help restore some much-needed work-life balance by helping employees become much more proactive, better able to plan out their workday, and work more productively. The hope is that as voice assistants become smarter, they’ll do many quotidian tasks, like integrations across data, and improve cross-organizational communication, cooperation, and efficiency. No more late nights slogging over data reports, in other words.

The point of voice technology Enterprises is to make working better—more efficient, less stressful, safer, and maybe even fun—and coming innovations in voice will be part of the future of work. “Voice should not be used as a way to engineer humans out. It should be a way to lift them up and to use all that is great about humanity to do business and do business well.

📌 VOICETECH IN BFSI

More accessible, and more visible than ever – in large part due to the computers in our pockets – finance has emerged from the dusty old corridors of the banking institutions of yore, and into the light of Voice Technology. Voice will certainly play a part to enable finance providers to automatically identify, understand and better serve their customers, and greatly improve their brand experience - all the while reducing costs on the operational side, and driving a digital transformation worth shouting about. Technology has shaped the future of finance. Discover the trends in customer service, payments and more with us today.

📌 VOICETECH IN RETAIL & E-COMMERCE

You’re likely aware of the huge role mobile devices play in driving retail. It's predicted that mobile eCommerce sales are expected to account for 54% of total eCommerce sales by 2023. Voice search shopping is the latest trend shaping the future of mobile commerce. It’s impossible to think of voice and mobile shopping as separate entities — these two experiences are forever intertwined. Customers now expect the convenience and speed of asking their Voice assistant to complete a purchase in every mobile shopping interaction. Retailers should rise to the occasion to meet these expectations. Get to know more by Joining us today

📌 VOICETECH IN INSURANCE

From increasing productivity and engagement to aiding in lesson retention, current voice applications show how the technology has the potential to greatly benefit both educators and students. That’s why many schools and universities are investing in incorporating and further developing the technology into their curriculum. In the age of personification, Voice First solutions provide ways for educators to close the learning gaps between students of different levels, and help those with special needs. The ubiquity of voice-enabled devices helps students access educational materials anytime, anywhere.

📌 VOICETECH IN AIRLINES & HOTELS

By 2022, 55% of households are expected to own a smart speaker. The mass adoption of voice assistants like Amazon Alexa and the Google Assistant means consumers are changing behaviors and forming new habits, and the airline industry will need to adapt to this shift.

Some of the key challenges for the airline industry that Voice AI can help bridge:
Reduction in service levels: Long call wait times, increasing cost of add-ons, etc.
Lack of differentiation and brand loyalty: With decreasing service levels, consumers are choosing flights based on cost and ease of use Climate change: Increasing focus on lower carbon emissions and flight-shaming.

  • 59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations.

  • 65% of hotel guests think more personal service from the staff is appealing.

  • Over 60% of guests think it is “very or extremely important” for hotels to continue investing in technology to enhance the guest experience.

  • 49% of guests say their hotel selection is influenced by high-tech features in the guest room.

  • 41% of guests say it is important that they can engage with new and exciting features in hotels they are loyal to Investing in technology reportedly increases in-room sales revenue by 20%.

  • Only 7% of hoteliers report having a voice strategy in place.

  • 59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations.

📌 VOICETECH IN TELECOM

As the telecommunications industry evolves over the next decade to provide the products and services that people will desire, several key technologies will become commonplace. Two of these, automatic speech recognition (ASR) and text-to-speech synthesis (TTS), will provide users with more freedom regarding when, where, and how they can access information. Although these technologies are currently in their infancy, their capabilities are increasing rapidly and their use in today's telephone network is expanding.

📌 VOICETECH IN MEDIA & ENTERTAINMENT

Media & Entertainment : he push toward voice adoption across mobile apps, websites, cell phones and smart speakers underscores consumers’ fervent interest in engaging with devices through conversation. There have been small but numerous signs in recent years throughout the media and entertainment world that this industry is ready to embrace, learn and, most significantly, leverage voice technology.

  • Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.

  • Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all.

  • Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights.

  • Network with leaders across multiple sectors and discover the blueprint for transforming your business.

  • CTO's
  • CIO's
  • CxO's
  • Chief Experience Officer
  • VP Customer Experience
  • Head's of Customer Experience
  • Chief Data Scientists
  • Head's of Data Science
  • Head's of Analytics
  • Chief Product Officer
  • Head's of Products
  • Heads of e-Commerce
  • Head's of Omnichannel Marketing
  • UI/UX Designers & Developers
  • Anyone Passionate about Voice

Register Now
to

🌟 MEET top voicetech industry experts & leaders

🌟 GROW with the world top brands and leading local players

🌟 LEARN from those who made it using voice technology

🌟 DISCOVER the latest trends in voicetech and explore its potential across various industry sectors

STEPHANIE M. TODD

Founder & CEO
SoulCX
Keynote Speaker

STEPHANIE M. TODD

Founder & CEO
SoulCX
Keynote Speaker

Venue

Santa Fe Station Hotel & Casino

Stay Updated

Organizer

Ucon Media Concepts

Venue

Santa Fe Station Hotel & Casino

Stay Updated

Organizer

Ucon Media Concepts

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