The 10 Critical Touch Points That Turn Your Business Into a Customer-Magnet

Source: Peter Strohkorb Consulting
Corporate, Marketing, Sales & Advertising

A Success Checklist

Ask any CEO these days about their attitude to customer experience and it is likely that they will quote Jeff Bezos from Amazon: “Everything we do, we do with our customers in mind.”
It’s funny then that, according to research by Lee Resource and IBM, 80% of companies surveyed claimed that they offer superior customer service, but only 8% of their customers agreed with them. Ouch!

Download the complimentary checklist to turn your business into a customer magnet.

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