Source: Peter Strohkorb Consulting
Corporate, Marketing, Sales & Advertising
A Success Checklist
Ask any CEO these days about their attitude to customer experience and it is likely that they will quote Jeff Bezos from Amazon: “Everything we do, we do with our customers in mind.”
It’s funny then that, according to research by Lee Resource and IBM, 80% of companies surveyed claimed that they offer superior customer service, but only 8% of their customers agreed with them. Ouch!
Download the complimentary checklist to turn your business into a customer magnet.