The 12th Int'l Conference on Management and Service Science (MASS 2019)

The conference is soliciting state-of-the-art research papers in the following areas of interest: - Management Science - Accounting and financial information systems Management - Auditing and IT Governance - Business strategies and information systems - Creative and digital arts technology - Decision Support System - E-Business Systems - E-Commerce Platforms & Models - E-Government - E-Learning - Enterprise Information Systems - Financial Management - Human Resource Management - Information and Communication Technology Management - Information systems planning and management - Intellectual Property Right and Patent - Inventory Optimization - Knowledge Management - Knowledge-based systems or expert systems - Logistics Systems Management - Management of Technology in Small and Medium Enterprises - Management System Simulation - Object-oriented enterprise modelling - Operational Management - Platform and Shared Economy - Project and Program Management - Public Policy Management - Quality Control and Reliability Management - R&D Management - Resource Management - Risk Management - Security management and technology - Social Networking & Application - Software agents and intelligent agents - Software for business and management - Supply chain and logistics management - Technological Alliances, Mergers and Acquisitions - Technology Management - Technology Transfer, Marketing and Commercialization - Services Science - Business Service Analysis, Strategy, Design and Deployment - Business service process modeling and design - Business-to-Business Service Control - Case Studies in Services-Centric Business Models - Consumer/customer service experience - Customer relationship management - Healthcare Services - Mobile Service Computing - Quality of Services (QoS) and Cost of Services (CoS) - Service Delivery, Deployment and Maintenance Service - Service demand forecasting, pricing, and planning - Service Innovation and Design - Service Interaction Patterns - Service Level Agreement (SLA) - Service Management, Operations, Engineering, Design, and Marketing - Service Modeling and Implementation - Service optimization methods - Service oriented requirement engineering - Service Research, Education, and Practice - Service Revenue Models and Utility Computing - Service Security, Privacy and Trust - Service system modeling, simulation and analysis - Service Theories and Development - Service-Oriented Architecture (SOA) - Services Engineering Practices and Case Studies - Smart Cities and Public Services - Software Service Engineering