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  3. Orchestration is the new challenge for CX in the age of AI agents

VentureBeat

Orchestration is the new challenge for CX in the age of AI agents

Presented by Tata Communications Enterprises are deploying AI agents, voice AI, and automation across messaging, voice, and digital channels faster than the architecture meant to support it. Most of that deployment has involved attaching conversational AI to legacy systems never built for it, says Gaurav Anand, global head of the Customer Interaction Suite at Tata Communications."In the rush to deploy AI, organizations have largely bolted conversational AI onto legacy systems," Anand says. "As a

I

作者 Industry Events

26 August 2026|1 分钟阅读|VentureBeat
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AI, Machine Learning & GenAI
Orchestration is the new challenge for CX in the age of AI agents
Orchestration is the new challenge for CX in the age of AI agents
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Industry Events

全球最值得信赖的B2B活动发现平台。将行业专业人士与重要的会议、展会和峰会连接起来。

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