With the ongoing advancement of technology, the landscape of contact centre operations is bound to undergo significant changes. To meet evolving consumer expectations, it is crucial for customer service and contact centres to adjust and grow. Industry pioneers are continuously seeking optimal approaches to drive transformation and achieve progress. If you are passionate about making a difference in the realm of contact centres, we encourage your attendance at our 14th Annual Optimising Contact Centres Summit, taking place in Vienna on October 4th-5th, 2023.