2nd NXT CX Summit India 2021

Virtual Conference / Summit
Marketing & Advertising Technology

Date: 22 Sep '21
Time: 10:00am to 1:30pm (GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi

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Customer Experience Management (CXM} is fast becoming a critical differentiator in today's hyper-connected, sensitive and competitive global market Customer experience encapsulates the entire lifecycle of your customers. There’s a sizable business value in managing customer experiences effectively, which correlates with revenue growth potential. Transforming the enterprise through customer experience.

With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent.

The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences. NXT CX Summit India highlights the change in customer trends in India and technologies that can be implemented to maximize customer satisfaction while assisting companies to up their game in this changing landscape.

KEY FEATURES

  • Influence, educate and inspire your target market on key issues and trends.

  • Expand your network of potential clientele while demonstrating market leadership.

  • Network with industry leaders who have helped to build, transform and enhance customer experience solutions.

  • Uncover ideas with peers and through thought leaders, spark inspiration and build lasting business relationships.

  • Learn from industry experts through panel discussions and exclusive Q & A sessions.

  • Personalized high profile business meetings to bridge the gap between solution providers and solution seekers.

  • Explore employee engagement blueprint to enhance efficiency & consistent experiences.

  • Transforming the enterprise through customer experience

  • Increased customer engagement, enhancing and augmenting soles while boosting revenue from existing customers & creating new sales channels by word of mouth

  • Strengthening brand fondness using technology to establish distinguished experiences

  • Lower costs due to effective interaction with customers in real time with consistent customer service

  • Increasing customer retention and loyalty through cherished and memorable customer interactions

  • Aligning the organization to develop better products and services by successful quantification of customer feedback

  • Organizations which bridge the gap between customer demand and what they are delivering, lead in customer experience and outperform the broader market by a substantial percentage.

  • Contact Centre Heads
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)
  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Heads of Product Development and Innovation

Industry Focus

  • Retail
  • BFSI
  • e-Commerce
  • Hospitality
  • Travel tourism
  • Telecom
  •  Healthcare
  • Entertainment

  • Transforming the enterprise through customer experience

  • Increased customer engagement, enhancing and augmenting soles while boosting revenue from existing customers & creating new sales channels by word of mouth

  • Strengthening brand fondness using technology to establish distinguished experiences

  • Lower costs due to effective interaction with customers in real time with consistent customer service

  • Increasing customer retention and loyalty through cherished and memorable customer interactions

  • Aligning the organization to develop better products and services by successful quantification of customer feedback

  • Organizations which bridge the gap between customer demand and what they are delivering, lead in customer experience and outperform the broader market by a substantial percentage.

  • Contact Centre Heads
  • Heads of UX
  • Chief Digital Heads
  • Technology Heads
  • Chief Marketing Heads
  • Heads of Consumer Insights and Analytics
  • Senior Management ( CEO, CMO, COO, CDO, CTO)
  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Heads of Product Development and Innovation

Industry Focus

  • Retail
  • BFSI
  • e-Commerce
  • Hospitality
  • Travel tourism
  • Telecom
  •  Healthcare
  • Entertainment

Carsten Ley

Founder, CX, OKR & Project Consultant
Asia PMO

Dhanraj Kamdar

CEO - Customer Service
Mercedes-Benz Central Star

Fasih Abbas M

Director & Head of Customer Success
Cashfree

K V Dipu

President & Head of Operations and Customer Service
Bajaj Allianz General Insurance Company

Samdani Basha

VP CX Design & Operations
Flipkart

Carsten Ley

Founder, CX, OKR & Project Consultant
Asia PMO

Dhanraj Kamdar

CEO - Customer Service
Mercedes-Benz Central Star

Fasih Abbas M

Director & Head of Customer Success
Cashfree

K V Dipu

President & Head of Operations and Customer Service
Bajaj Allianz General Insurance Company

Samdani Basha

VP CX Design & Operations
Flipkart

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Organizer

Scribe Minds & Media

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Organizer

Scribe Minds & Media

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