”Conversational AI & Customer Experience Summit” is a highly anticipated 2-day networking event and the purpose of the summit is to foster a deeper understanding of how Conversational AI, which includes technologies like chatbots, virtual assistants, voice assistants, and natural language processing, can be leveraged to transform customer interactions and elevate the overall customer experience. The event provides a platform for participants to learn from industry pioneers, gain insights into successful case studies, and network with like-minded individuals who are passionate about customer-centric technology solutions.

Some of the benefits of using conversational AI in customer experience include:
  • Personalized interactions that can improve customer satisfaction and loyalty
  • More efficient customer service that can reduce costs for companies
  • Better insights into customer behavior and preferences
  • Increased scalability, as AI can handle a large volume of customer interactions simultaneously.
This event have expert speakers from renowned companies like:
  • Joao Simoes - Head of Digital Care Tribe - Vodafone
  • Amin Jamalzedah - Head of Data Science & Analytics - Zalando
  • Fernando Asenjo - Project Manager, Artificial Intelligence - Allianz
  • Michael McTear - Emeritus Professor - Ulster University
  • Carlos Guilherme Frias - Digital Transformation Leader - Millennium bcp
  • Zahra Kolagar - NLP Data Scientist - Fraunhofer IIS
  • Aleksandra Brdar Turk - Director Banking Operations - Nova KBM
  • Jesse Lucas - Digital Product Manager - John Lewis & Partners
  • Sebastian Caballero - UX Research - Delivery Hero
  • Xuanjie LI - Product Manager Chatbot & RPA - Renault Group
  • Michelle Bridenbaker - Global Medical Affairs - Idorsia
  • Stefan Schaffer - Conversational AI Expert - DFKI
  • Erwin Pellemans - Product Owner Robotics & AI - Rabobank
  • Pankhuri Bansal - Blockchain & AI Expert - United Nations
  • Higor Boconcelo - Senior UX Writer - HelloFresh
  • Henny Steiniger - VP Customer Experience - MediaMarktSaturn
  • Maria Lysén Kotti - VP Customer Journey - AUTO1 Group
  • Marina Ashurkina - Product Manager - Generative Assistants Inc
  • Pablo Campos - Head of Research - AI & Neuroscience - Universidade de Vigo
  • Jesper Christrup Jensen - Senior Consultant - Allianz Services
  • Tristan Post - Lecturer for AI - Technische Universität München
  • Alexandra Redmann - AI Engineer - Y. digital
  • Olaf Steffen - Project Manager / Discovery Lead - Telefónica
  • Gerrit Seebeck - Product Management IT - BMW Group
  • Aarsh Srivastava - Co-founder - Gravitas AI
  • Christoph Esslinger - Co-founder & Managing Director - VUI.agency
  • Ali Fenwick - Professor of Organizational Behavior & Innovation - Hult International Business School
  • Thomas Van Berchem - PROGRAM MANAGER - KBC Group
Make your attendance at their conference necessary since the convergence of conversational AI and customer experience is an intriguing field with lots of room for innovation and expansion.
Join them on 23rd & 24th November, in Munich, Germany and learn more about technologies like Digital Transformation Strategy, Customer Success, Solutions Delivery, Artificial Intelligence, Speech Applications Research, Audio Signal Processing and many more that can help in enhancing businesses.
Know more : https://conversationaltechsummit.com/
Registration link : https://conversationaltechsummit.com/tickets/
Venue: Leonardo Hotel Munich Arabellapark
Date : 23rd & 24th November 2023 

✓ Chatbots ✓ Voice Tech ✓ Virtual Assistant ✓ Conversational Design