The Customer Service Symposium is a roadshow that starts in Cape Town on the 7th and 8th of March, which consists of different topics, ranging from: 

  • The Evolution of A.I. in Customer Service

  • Why Customer Service Experience is the most important part of Customer Experience

  • How to Improve the Customer Service and Customer Experience with the help of User Experience

  • Improving customer service in Cape Town

  • The Impact of service quality and customer satisfaction on tourism

  • Enhancing Municipal Service Delivery

  • Technology and how its importance has increased in all sectors of business in relation to Customer Service

These topics have been earmarked to ensure that the various professionals within the Customer Service and Customer Experience arena are able to be upskilled