Digital Adoption in the Latin American region was slow to start with. The pandemic and the introduction of 5G in the region turned the tables. Consumers started to realize the importance of various channels of engagement, to an extent that it has surpassed the US and Europe in few sectors like ecommerce, retail, and media.

Latin America, like the APAC region has got distinctive preferences and a wide customer base. Companies based out of the region are working alongside global companies to ensure the experience standards are at global standards are set. One thing that stands out with the companies in Latin American is the cascading effect from the conception to the process of sale and beyond prioritising CX which can bring out a positive change in the organizational metrics, not just in terms of revenue but also in establishing brand loyalty.

Customer experience is extensively data driven, which means there would be mountains of data to decode the preferences which translates to brand loyalty while creating a sustainable business strategy at the same time. Breaking the corporate silos is very evident to ensure the consumer has a favourable experience at every touchpoint.

Join CX Transformation series LATAM that will bring in 100+ CEO’s, Heads of Customer Experience, CDOs, CIOs, CMOs, Industry thought leaders and solution providers to drive improved customer satisfaction, loyalty, advocacy and amplify personalized experiences with agility and simplicity to deliver world-class customer experience.

WHY ATTEND?

  • Listen to industry leaders and entrepreneurs with the most comprehensive CX strategies and Customer experience case studies.
 
  • Stay ahead of the competition with current trends, opportunities, and developments in customer experience and establish a data driven approach.

  • Understand how to connect with your existing and potential clients better with the global best practices and successful CX Programs.
 
  • Explore the innovative technologies and solutions to improve your CX strategy and delivery.