Wisdom Proudly Presents the Europe Edition of Its Acclaimed Digital Customer Experience Series to Discuss Strategies & Emerging Opportunities in the European Market
Wisdom has announced its Digital Customer Experience Series - Europe edition, to be held on 20 - 21 April 2022, virtually. After the very successful LATAM edition, this event will explore the changing customer expectations in the European market with experts and senior representatives from top organisations who are reinventing the strategies.
The Europe edition will dive into the changing customer preferences in the era of digital transformation and will discuss how it is impacting the European market dynamics. The event will invite key industry players for knowledge-sharing and engaging in strategic discussions on how companies are increasingly adopting the digital means of communication post COVID-19, and managing customer experiences more effectively, enhancing brand loyalty and revenue.
Through interactive panel discussions, practical sessions, and insightful presentations from experts, the event will provide an excellent platform to gather crucial industry information for propelling the business plans forward. There will also be excellent networking opportunities to explore business collaboration prospects.
This 2-day event will count on 20+ expert speakers from top global organisations including Kantonsspital Winterthur, Nestle Nespresso, HRS Group, Sava Re, The Customer Institute and many more.
📢 WHY ATTEND
Wisdom has announced its Digital Customer Experience Series - Europe edition, to be held on 20 - 21 April 2022, virtually. After the very successful LATAM edition, this event will explore the changing customer expectations in the European market with experts and senior representatives from top organisations who are reinventing the strategies.
The Europe edition will dive into the changing customer preferences in the era of digital transformation and will discuss how it is impacting the European market dynamics. The event will invite key industry players for knowledge-sharing and engaging in strategic discussions on how companies are increasingly adopting the digital means of communication post COVID-19, and managing customer experiences more effectively, enhancing brand loyalty and revenue.
Through interactive panel discussions, practical sessions, and insightful presentations from experts, the event will provide an excellent platform to gather crucial industry information for propelling the business plans forward. There will also be excellent networking opportunities to explore business collaboration prospects.
This 2-day event will count on 20+ expert speakers from top global organisations including Kantonsspital Winterthur, Nestle Nespresso, HRS Group, Sava Re, The Customer Institute and many more.
📢 WHY ATTEND
Customer Experience Management (CXM) is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive European market.
Customer Experience encapsulates the entire lifecycle of your customers. There’s a sizeable business value in managing customer experiences effectively, which correlates with revenue growth potential.
Transforming the enterprise through customer experience means:
- Increased customer engagement, enhancing and augmenting sales while boosting revenue from existing customers as well as creating new sales channels by word of mouth.
- Strengthening brand fondness using technology to establish distinguished experiences.
- Lower costs due to effective interaction with customers in real-time with consistent customer service.
- Increasing customer retention and loyalty through cherished and memorable customer interactions.
- Aligning the organisation to develop better products and services by successful quantification of customer feedback.
- Organisations that bridge the gap between customer demand and what they are delivering lead in customer experience and outperform the broader market by a substantial percentage.
📢 KEY TOPICS
- Hybrid high street experiences
- Citizen experiences in the digital age
- Building customer centric B2B experiences in a post pandemic world
- Future of hybrid experience channels
- Assessing and managing culture change, customer centricity, and efficiency
- Customer experience value chain analysis and brand power
- Penetration and growth prospect mapping
- Experience leadership, implementation, and employee experience
Digital Customer Experience Series - Europe will be a fantastic opportunity to learn from and discuss with industry experts about leveraging the current European market trends to improve the CX models, which is now the #1 business differentiator.
