Digital Customer Experience Series - LATAM Summit

Virtual Conference / Summit
Marketing & Advertising E-commerce

Date: 23 to 24 Nov '21
Special Offer: Use code IndustryEvents10 to save 10% off registrations. Hurry as early-bird rates end 28th September 2021.

Visit Event Website


Wisdom’s Digital Customer Experience Series – LATAM Will Focus on Fostering Stronger Ties With Customers in the Digital Era

Wisdom is proud to announce the first edition of its Digital Customer Experience Series – LATAM, to be held on 23 and 24 November 2021, virtually. The event will host high-level industry discussions on how to provide a more personalised, relevant, proactive, and engaging experience to the customers across channels.

The event will be an excellent platform for businesses striving to enhance customer experience through innovative approaches and translate it to brand building and revenue growth. Industry leaders from global organisations will share insights and knowledge on how to navigate the consumer-driven market to deliver a refined customer experience, which is the #1 business differentiator today.

Featuring panel discussions, informative presentations, and interactive sessions with experts, the event promises to help businesses with a better understanding of the tools, technologies, and techniques that are pivotal to success.

This two-day virtual event will count on 20+ experts speakers from leading organisations including Clientrika, CXLA Customer Experience Latam Association, CXPY | Asociación Paraguaya de Experiencia del Cliente, OLX Autos LATAM and LinkedIn.

Key Topics:

  • Customer experience value chain analysis
  • Penetration and growth prospect mapping
  • Social impact of CX
  • Actionable insight-driven journey maps
  • Significance of brand power in customer experience
  • CCAAS (Contact Center as a Service) – contact center evolution/innovation
  • UX development at scale: Surveys, Analytics and Online Testing
  • Exploring ways to adapt the employee experience in the future of work and  understanding how it will align with superb customer experience
  • Incorporating CX in the post-pandemic world
  • Rising adoption of CXM platforms to decrease customer churn rates to aid market growth

The Digital Customer Experience Series – LATAM will be a great platform for professionals to understand how to reduce the pain points in a successful customer journey and leverage digital technologies to manage customer expectations more efficiently.

Use code IndustryEvents10 to save 10% off registrations. 

Hurry as early-bird rates end on 28th September 2021.

Customer Experience Management (CXM) is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive Latin American market. Customer Experience encapsulates the entire lifecycle of your customers. There’s a sizeable business value in managing customer experiences effectively, which correlates with revenue growth potential.

Transforming the enterprise through customer experience means:

  • Increased customer engagement, enhancing and augmenting sales while boosting revenue from existing customers as well as creating new sales channels by word of mouth.

  • Strengthening brand fondness using technology to establish distinguished experiences.

  • Lower costs due to effective interaction with customers in real-time with consistent customer service.

  • Increasing customer retention and loyalty through cherished and memorable customer interactions.

  • Aligning the organisation to develop better products and services by successful quantification of customer feedback.

  • Organisations that bridge the gap between customer demand and what they are delivering lead in customer experience and outperform the broader market by a substantial percentage.

The COVID-19 pandemic has impacted a sizeable number of organisations, causing them to experience a business vulnerability as a result of reduced customer interaction through traditional means. Among these, Latin American countries have been hard-hit and registered economic contractions over 10%.

The demand for outsourced customer support and experience services is growing steadily in today’s consumer-centric market as customers are inclined towards a more personalised, relevant, proactive, and engaging experience across channels. Rising investments for the deployment of advanced experience technologies towards the development of enhanced Customer Experience Management (CEM) and monitoring tools are also contributing to the growth of the market. The Brazilian market dominated the LATAM region for CEM in the Energy & Utilities Market by Country in 2017, growing at a CAGR of 25.3% during the forecast period. Countries like Argentina are expected to witness a CAGR of 26.9% during the period of 2018-2024.

Across the globe, Customer Experience (CX) is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to impress their customers with delightful experiences at every touchpoint. The Digital Customer Experience Series – LATAM on 23 and 24 November 2021 will create a platform to discuss the global best practices and how to reduce the pain points in a successful customer journey.

About Wisdom

Wisdom is a leading events and high-level business meetings organizer, which operates in the energy and maritime sectors. We provide unique and global platforms for top professionals from commercial, government and research segments to establish and maintain strong business relationships. Wisdom delivers close-door events, such as summits, conferences, exhibitions and face-to-face business meetings of exceptional quality. We bring together senior level management where they look for opportunities to network and exchange business ideas in intimate environment.

Customer Experience Management (CXM) is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive Latin American market. Customer Experience encapsulates the entire lifecycle of your customers. There’s a sizeable business value in managing customer experiences effectively, which correlates with revenue growth potential.

Transforming the enterprise through customer experience means:

  • Increased customer engagement, enhancing and augmenting sales while boosting revenue from existing customers as well as creating new sales channels by word of mouth.

  • Strengthening brand fondness using technology to establish distinguished experiences.

  • Lower costs due to effective interaction with customers in real-time with consistent customer service.

  • Increasing customer retention and loyalty through cherished and memorable customer interactions.

  • Aligning the organisation to develop better products and services by successful quantification of customer feedback.

  • Organisations that bridge the gap between customer demand and what they are delivering lead in customer experience and outperform the broader market by a substantial percentage.

The COVID-19 pandemic has impacted a sizeable number of organisations, causing them to experience a business vulnerability as a result of reduced customer interaction through traditional means. Among these, Latin American countries have been hard-hit and registered economic contractions over 10%.

The demand for outsourced customer support and experience services is growing steadily in today’s consumer-centric market as customers are inclined towards a more personalised, relevant, proactive, and engaging experience across channels. Rising investments for the deployment of advanced experience technologies towards the development of enhanced Customer Experience Management (CEM) and monitoring tools are also contributing to the growth of the market. The Brazilian market dominated the LATAM region for CEM in the Energy & Utilities Market by Country in 2017, growing at a CAGR of 25.3% during the forecast period. Countries like Argentina are expected to witness a CAGR of 26.9% during the period of 2018-2024.

Across the globe, Customer Experience (CX) is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to impress their customers with delightful experiences at every touchpoint. The Digital Customer Experience Series – LATAM on 23 and 24 November 2021 will create a platform to discuss the global best practices and how to reduce the pain points in a successful customer journey.

About Wisdom

Wisdom is a leading events and high-level business meetings organizer, which operates in the energy and maritime sectors. We provide unique and global platforms for top professionals from commercial, government and research segments to establish and maintain strong business relationships. Wisdom delivers close-door events, such as summits, conferences, exhibitions and face-to-face business meetings of exceptional quality. We bring together senior level management where they look for opportunities to network and exchange business ideas in intimate environment.

DIEGO RAFAEL PAYÁN

Executive Vice President
CXLA Customer Experience Latam Association

ERIKA TABACNIKS

Head of Customer Success, Latin America - LTS Hiring Solutions
LinkedIn

MARCOS TATIJEWSKI (KIKO)

President
CXPY / Asociación Paraguaya de Experiencia del Cliente

RUBÉN BLANCO

Customer Experience Manager
OLX Autos LATAM

DIEGO RAFAEL PAYÁN

Executive Vice President
CXLA Customer Experience Latam Association

ERIKA TABACNIKS

Head of Customer Success, Latin America - LTS Hiring Solutions
LinkedIn

MARCOS TATIJEWSKI (KIKO)

President
CXPY / Asociación Paraguaya de Experiencia del Cliente

RUBÉN BLANCO

Customer Experience Manager
OLX Autos LATAM

Stay Updated

Organizer

WISDOM

Stay Updated

Organizer

WISDOM

Copyright © 2021 Industry Events. All rights reserved. Site credit.