Wisdom Announces the Saudi Arabia Edition of Its Much Applauded Digital Customer Experience Series - Will Focus on Evolving Market Dynamics in the Middle Eastern Region

Wisdom has proudly announced its Digital Customer Experience Series - Saudi Arabia edition, to be held virtually on 30 and 31 May 2022. The event will explore how digitalisation has impacted customer preferences, bringing together industry leaders and experts to discuss the emerging opportunities for businesses.

The Saudi Arabia edition will focus on how the economies in the Middle East are in the process of transforming from a commodity/product-based economy to a knowledge-based economy. Today it’s critical for businesses to evolve their CX strategies amid the changing market dynamics to enhance revenue and brand loyalty. The event will welcome senior industry representatives and key stakeholders from leading organisations to share insights and discuss opportunities of delivering good quality, reliable and consistent digital experiences to delight customers.

Through interactive panel discussions, practical sessions, and insightful presentations, the event will provide a comprehensive understanding of the present market scenario and how businesses can capitalise on it. Apart from gathering crucial information, the attendees will also get an excellent platform to network with industry leaders.

This 2-day event will count on 20+ expert speakers from top global organisations including Neom, STC, Majid Al Futtaim, Gulf International Bank, Abdul Latif Jameel, Abunayyan Holding, Petromin Corporation, UBER, Mobily, and many more.

Join visionary speakers from leading organisations for crucial insights and expert opinions.

🔊 KEY TOPICS

  • Customer 5.0 and Data Governance
  • Building customer centric B2B experiences
  • Customer experience design
  • Future of hybrid experience channels
  • Customer experience value chain analysis
  • Experience leadership and implementation
  • UX development at scale : surveys, analytics and online testing
  • CX innovation and incorporating CX in the post pandemic world

🎯 WHY ATTEND

Customer Experience Management (CXM) is fast becoming a critical differentiator in today’s hyper-connected, sensitive, and competitive Middle Eastern market.

Customer Experience encapsulates the entire lifecycle of your customers. There’s a sizeable business value in managing customer experiences effectively, which correlates with revenue growth potential.

Transforming the enterprise through customer experience means:

  • Increased customer engagement, enhancing and augmenting sales while boosting revenue from existing customers as well as creating new sales channels by word of mouth.

  • Strengthening brand fondness using technology to establish distinguished experiences.

  • Lower costs due to effective interaction with customers in real-time with consistent cus-tomer service.

  • Increasing customer retention and loyalty through cherished and memorable customer interactions.

  • Aligning the organisation to develop better products and services by successful quantifi-cation of customer feedback.

  • Organisations that bridge the gap between customer demand and what they are deliver-ing lead in customer experience and outperform the broader market by a substantial percentage.

Digital Customer Experience Series - Saudi Arabia will be an excellent opportunity for businesses looking for expert perspectives to fine-tune their CX strategies in the Middle Eastern region and also to connect with some of the biggest industry names for business collaborations.

⚡️ SPECIAL OFFER

Apply Code IndustryEvents10 to receive a 10% discount!