Exito Media Concepts Presents: The 29th Edition of BFSI IT Summit India – Shaping the Future of Financial Innovation

Physical Conference on 7th of August, JW Marriott Juhu, Mumbai

The outbreak of the COVID-19 pandemic triggered a major operational shift for a small finance institution serving millions of customers across underserved and remote regions in India. 

Traditionally reliant on in-person services and cash-based transactions, the institution was suddenly faced with severe limitations in maintaining customer access, processing loan disbursements, and managing collections — all disrupted by lockdowns and social distancing norms.

The crisis underscored the urgent need for digital transformation within the BFSI sector. A core challenge was the low level of digital literacy among the institution’s customer base, many of whom had little to no experience with online or mobile banking. Simultaneously, manual processes created significant operational bottlenecks, threatening service delivery and internal efficiency.

To address these hurdles, the institution took decisive steps to digitize its operations. It leveraged Application Programming Interfaces (APIs) to collaborate with fintech partners, enabling digital loan disbursements and collections. Mobile wallets, QR codes, and simple digital payment tools were introduced to support contactless transactions and ensure business continuity.

Crucially, the organization also launched extensive outreach programs to onboard customers onto these digital platforms. Through multilingual tutorials, field team assistance, and hands-on digital education, the institution built trust and encouraged adoption. In just a few months, they reported a significant increase in digital collections, better operational efficiency, and restored access to services in previously unreachable areas. What began as a survival response evolved into a long-term strategy for resilience, scalability, and financial inclusion.

It is impactful transformations like this that will be highlighted at the 29th Edition of the BFSI IT Summit – India.

 Part of a globally recognized series held across 9+ cities, the summit will gather government stakeholders, BFSI leaders, and technology innovators for rich insights, strategic discussions, and high-value networking. As the financial sector navigates ongoing digital disruption, evolving regulations, and shifting customer expectations, this edition will focus on driving innovation, ensuring compliance, and fostering sustainable growth within the Indian BFSI ecosystem.

Get ready to hear from these distinguished professionals:- 

 
The event agenda will focus on the following topics: 

 

Who can Attend?

The BFSI IT Summit in India is open to Chief Information Officer, Chief Technology Officer, Chief Information Security Officer, Chief Digital Officer, Directors/ VPs/ GMs/ Heads of IT, Directors/, VPs/ GMs/ Heads of Digital Solutions, Directors/ VPs/ GMs/ Heads Digital Transformation, Directors/ Heads of Cyber Security, Head of IT Infrastructure, Heads of Information security.

In conclusion, the 29th Edition of the BFSI IT Summit serves as a vital forum for addressing the pressing challenges and opportunities shaping the industry. Through thought-provoking discussions and strategic collaboration, it empowers stakeholders to navigate change with confidence. As the sector continues to evolve, the summit reinforces its role in guiding sustainable growth and innovation.

About Exito: 

Exito, which means success in Spanish, embodies our commitment to the success of our customers. Each year, we host over 240 virtual and in-person conferences globally, bringing together audiences with world-class thought leaders and C-level executives across industries. Our meticulously crafted agendas, based on extensive research and valuable industry insights, facilitate business, knowledge transfer, deal flow, and impactful messaging for brands.

For more information about the BFSI IT Summit, India, click on the link.