Field Service Virtual Summit

Virtual Conference / Summit
Operations; Advanced Manufacturing

Date: 30 Sep to 02 Oct '20
Time: 11:00am to 6:00pm (GMT-05:00) Eastern Time (US and Canada)
Price: Free

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The Virtual Summit For Leaders in Customer Success, Service, & Support

For over 15 years, Field Service has brought together cross-industry service, support and customer success leaders to build world-class operations.

With forward-looking content and unique session formats, the Field Service Virtual Summit is designed to help you achieve service excellence and drive profitability by learning from the world’s biggest and most innovative manufacturers.

WHY ATTEND

Learn From The Largest Service Speaking Facility In The World

You’ll listen to 30+ leading expert service speakers for an unbiased view of where the future of service is headed. With 600+ executives in attendance, you’re guaranteed to make new connections, and walk away with actionable insights to take your service program to the next level. All from the comfort of your own remote office.


The Most Interactive Online Event, Ever

Join your peers for 45+ sessions over three days with multiple tracks and formats to choose from. From 1-to-1 meetings, workshops, matchmaking sessions, roundtables, town halls, lunch and learns, virtual happy hours and much more, you’re guaranteed to bump digital elbows with service and support royalty.


Your One-Stop-Shop For Tech Innovation

At our virtual exhibit hall, you’re one click away from the most innovative suppliers in the service industry. Explore their products, attend 1:1 demos, and learn from their experts. You’ll discover new tech that can help you become a service organization of the future.

DAY 1 - DEEP DIVE WORKSHOPS: FIELD SERVICE IN THE ERA OF COVID-19

  • Keynote: Surviving the Pandemic: Together, We Shall Overcome
  • Keynote: Service Must Go On: Adapting to the “New Normal”
  • Panel: New Reality: Driving Business Continuity in the Post-Pandemic Era
  • Track A: Emerging Tech – Early Adopter Use Cases
  • Track B: Future-Proof Field Service – Optimizing Your Business for Success
  • Track C: Customer Experience – a New Form of Currency?
  • Track D: Change Management in Times of COVID-19

DAY 2 - DIGITIZATION OF FIELD SERVICE

  • Keynote: The Merge of Customer Experience & Digital Technologies
  • Keynote: Leveraging Data Mining to Create a Proactive Service Approach
  • Panel: Key Technologies Field Service Organizations Should Be Investing In Today
  • Technology Innovation & Investment Meetups
  • Track A: Data-Driven Field Service
  • Track B: Customer Success
  • Track C: Network & Logistics Management
  • Virtual Happy Hour Meet & Greets

DAY 3 - EVOLUTION OF CUSTOMER NEEDS


  • Keynote: Integrating the Voice of the Customer in Your Strategy
  • Keynote: Rethinking Field Service Fundamentals During COVID-19
  • Panel: Leveraging Predictive Analytics & Maintenance for Improved Customer Service
  • Keynote: Continuous Customer Buy-In and Contract Renewal:
  • Track A: Disruptive Technology Adoption
  • Track B: Change Management & Continuous Improvement
  • Technology Innovation Theater
  • Virtual Toolbox Talks

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

DAY 1 - DEEP DIVE WORKSHOPS: FIELD SERVICE IN THE ERA OF COVID-19

  • Keynote: Surviving the Pandemic: Together, We Shall Overcome
  • Keynote: Service Must Go On: Adapting to the “New Normal”
  • Panel: New Reality: Driving Business Continuity in the Post-Pandemic Era
  • Track A: Emerging Tech – Early Adopter Use Cases
  • Track B: Future-Proof Field Service – Optimizing Your Business for Success
  • Track C: Customer Experience – a New Form of Currency?
  • Track D: Change Management in Times of COVID-19

DAY 2 - DIGITIZATION OF FIELD SERVICE

  • Keynote: The Merge of Customer Experience & Digital Technologies
  • Keynote: Leveraging Data Mining to Create a Proactive Service Approach
  • Panel: Key Technologies Field Service Organizations Should Be Investing In Today
  • Technology Innovation & Investment Meetups
  • Track A: Data-Driven Field Service
  • Track B: Customer Success
  • Track C: Network & Logistics Management
  • Virtual Happy Hour Meet & Greets

DAY 3 - EVOLUTION OF CUSTOMER NEEDS


  • Keynote: Integrating the Voice of the Customer in Your Strategy
  • Keynote: Rethinking Field Service Fundamentals During COVID-19
  • Panel: Leveraging Predictive Analytics & Maintenance for Improved Customer Service
  • Keynote: Continuous Customer Buy-In and Contract Renewal:
  • Track A: Disruptive Technology Adoption
  • Track B: Change Management & Continuous Improvement
  • Technology Innovation Theater
  • Virtual Toolbox Talks

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

Anurag Bhatnagar

Senior Director
Hughes Network Systems

Charles Hughes

Chief Operating Officer
High Wire Networks

Chris Westlake

Global Process Owner, Service and Repair
Medtronic

Craig Bruns

Vice President, Customer Support
Crown Equipment Corporation

Daniel Przislicki

Vice President, Service Support Operations
Canon Solutions America

David D. Douglas

VP Service Management
Scientific Games

David Rabe

Senior Director, Head of Field Service Automation and MegaLabs
Siemens Healthineers

Haroon Abbu

Vice President, Analytics Practice and Data Services Business
Bell and Howell

Karin Hamel

Vice President, Services – U.S. Digital Buildings
Schneider Electric

Marlene Kolodziej

Vice President, Centralized Services
Ricoh USA, Inc.

Mohamad Zarringhalam

Senior Vice President, Engineering Services and Customer Support
Nikon Precision Inc.

Patrick Dell

FVP, Service Operations, Americas Field Service
Varian Medical Systems

Prabhu Chandrasekhar

Director of Data Analytics
Advance Auto Parts

Richard Plane

Chief Technology Officer – Customer Experience
Cisco Systems Inc.

Stuart Werner

Vice President of Technical Services
Daikin North America LLC

Subba Krishnan

Senior Director of Field Delivery N.A.
HP

Sultan Aziz

Senior Director, Product Supply Strategy
Johnson & Johnson

Tim Spencer

Senior Vice President and General Manager, Service Operations
Bunn-O-Matic

Tony Robson

General Manager, Service
Komatsu America Corp.

Vasiliy Krivtsov

Director of Reliability Analytics
Ford Motor Company

Anurag Bhatnagar

Senior Director
Hughes Network Systems

Charles Hughes

Chief Operating Officer
High Wire Networks

Chris Westlake

Global Process Owner, Service and Repair
Medtronic

Craig Bruns

Vice President, Customer Support
Crown Equipment Corporation

Daniel Przislicki

Vice President, Service Support Operations
Canon Solutions America

David D. Douglas

VP Service Management
Scientific Games

David Rabe

Senior Director, Head of Field Service Automation and MegaLabs
Siemens Healthineers

Haroon Abbu

Vice President, Analytics Practice and Data Services Business
Bell and Howell

Karin Hamel

Vice President, Services – U.S. Digital Buildings
Schneider Electric

Marlene Kolodziej

Vice President, Centralized Services
Ricoh USA, Inc.

Mohamad Zarringhalam

Senior Vice President, Engineering Services and Customer Support
Nikon Precision Inc.

Patrick Dell

FVP, Service Operations, Americas Field Service
Varian Medical Systems

Prabhu Chandrasekhar

Director of Data Analytics
Advance Auto Parts

Richard Plane

Chief Technology Officer – Customer Experience
Cisco Systems Inc.

Stuart Werner

Vice President of Technical Services
Daikin North America LLC

Subba Krishnan

Senior Director of Field Delivery N.A.
HP

Sultan Aziz

Senior Director, Product Supply Strategy
Johnson & Johnson

Tim Spencer

Senior Vice President and General Manager, Service Operations
Bunn-O-Matic

Tony Robson

General Manager, Service
Komatsu America Corp.

Vasiliy Krivtsov

Director of Reliability Analytics
Ford Motor Company

Organizer

Worldwide Business Research USA

Organizer

Worldwide Business Research USA

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