FuturistiCX MIDDLE EAST

Virtual Conference / Summit
Marketing & Advertising Retail

Date: 16 Mar '21
Time: From 11:00am (GMT+04:00) Abu Dhabi, Muscat
Special Offer: Apply code MP10 to receive a 10% discount

Visit Event Website


RE-CONSTRUCTING CX MODELS IN THE POST COVID ERA
ATTEND THE LIVE VIRTUAL STREAM ONLINE

In past one year, COVID-19 has impacted the lives of millions of people across the globe. It has become very imperative for the customer experience leaders to examine customer journey and provide satisfaction metrics.

With the increasing customer inclination towards digitalization and lesser human contact increases, CX leaders have to integrate disruptive technologies to deliver experience that serve the new customer needs with care and concern. Real time pulse of the shifting customer needs and behavior is giving rise to the rapid transition of the legacy infrastructure.

Technologies like Artificial Intelligence, Machine Learning, RPA, Blockchain, Virtual Assistants, Data Analytics, and Cloud opens up the door to an omni-channel engagement.

THE PRESSING PRIORITY

Organizations now need to have an end-to-end digital engagement capability and take initiatives that may have been further down the priority list. The almost instantaneous shift to digital and remote engagement has most organizations dealing with unforeseen challenges as digital use has skyrocketed.


WHAT IS FUTURISTICX?

FuturistiCX Virtual Conclave along with Freshworks will showcase the experts & leaders of the customer experience world torching up the path of every customer’s journey. We will be engaging you into thought provoking presentations, interactive panel discussions and dedicated round tables.

Join us for one of its kind conclave being presented by Freshworks and hosted by Exibex on 16th March Virtually, where you will have an opportunity to meet industry leaders as they boggle your mind with the ideas of new normal world.


LIVE EXPERIENCE AT VIRTUAL EVENT

We would like to present to you our first edition of Fully Virtual One Day Conference on FuturistiCX Virtual Conclave. Despite the challenges created between every community due to the pandemic, we’re confident in delivering a dynamic experience that fosters interaction among all our attendees through our virtual event with live experience.

➤  AI Powered Matchmaking to facilitate Networking

Experience an action-packed day filled with personalized networking activities created to build mutual relationships via our own app without exchanging physical business card.

➤  Live Content and Streaming

Enjoy quality agenda and all dynamic keynotes, interactive panel discussions, thought- provoking case studies, start-up & tech pioneer presentations virtually from the comfort of your home of office!

Innovation Lounge

Visit virtual exhibition hall allows for engaging demos on the best tools and technologies, live chat between sponsors and delegates, scheduled meetings and access to downloadable content.

An Exciting, Real Time Conversation with your Peers

Engage and network with top industry leaders in the Europe, Get involved with Q&A, Polls, use the intuitive chat capability, take part in fintech quiz competitions and social media shout-outs.

Follow #Finnovex for regular updates.

Apply code MP10 to receive a 10% discount!

  • Cross-industry collaborations
  • CX Vision and Strategy 2021
  • Increasing demand of Digital Transformation
  • Integration of life-altering technologies
  • What effect has Covid-19 pandemic had on Customer Expectation Management
  • Use of AI and Big data analytics for making the process more efficient
  • Evolution of E commerce and online portals
  • Delivering omni-channel engagements
  • Data driven approach for personalization of customer service
  • Reevaluating Relationship building with a millennial generation

WHY ATTEND?

We will be introducing a new Virtual format where we will have virtual event platform to make sure you have the best networking opportunities possible at FuturistiCX Virtual Conclave. The event will bring together over 200 delegates from top organizations in the Middle East region.

  • Learn how to evaluate, deploy, use, and customize the technologies to improve customer service.

  • Hear first-hand from customers on the challenges they face across the entire value chain of customer journey.

  • Take away lessons learned, valuable case studies and key insights from peers to apply within your marketing and branding strategies.

  • Meet with solution management, development, support and consulting experts in customer experience.

  • Fully evaluate and understand how the different challenges are faced in the customer service cycle.

  • Visit the showcase centers and demos to better understand the latest solutions in the market that can help your business improve customer experience.

Meet and Network with leaders and Customer Experience Champions across Middle East.

  • CEOs/CCEOs/ CDOs/ CIOs
  • Chiefs/SVPs/ of:
  • Customer Experience
  • Customer Strategy
  • Customer Design
  • Customer Innovation
  • Customer Insight
  • Customer Loyalty
  • Customer Retention
  • Customer Engagement
  • Customer Analytics & Insight
  • Customer Channels
  • Customer Operations
  • Digital Transformation
  • Digital Channels
  • Cyber Security
  • Marketing Leaders Involved in CX Projects

WHO WILL YOU NETWORK WITH?

Focused Industry Audience and Expertise Involved :


  • Government
  • Online eCommerce
  • FMCG
  • Telecoms
  • Banks and Financial Institutions
  • Health Care
  • Retail Groups & Brands

Expertise Involved:

  • Artificial Intelligence
  • Machine Learning
  • RPA
  • Blockchain
  • Virtual Assistants/ reality
  • Data Analytic
  • Cyber Security and Cloud
  • IOT


As market leaders in knowledge-based conferences, managed events and business consulting, Exibex provides innovative and engaging networking platforms to create and engage C level communities for global corporations. Our platforms enable acceleration of both individual, and organisational performance, to benefit global business leaders. We comprehend the challenges organisations face in this volatile and uncertain market, so we look to help your core revenue generation teams by building a complete 360-degree package tailored to your business strategies, goals and needs.

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use and offer quick return on investment. The company’s products include Freshdesk, Freshservice, Freshworks CRM, Freshcaller, Freshteam, Freshchat, and Freshrelease. Headquartered in San Mateo, Calif., with global offices in India, UK, Australia and Germany, Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com

  • Cross-industry collaborations
  • CX Vision and Strategy 2021
  • Increasing demand of Digital Transformation
  • Integration of life-altering technologies
  • What effect has Covid-19 pandemic had on Customer Expectation Management
  • Use of AI and Big data analytics for making the process more efficient
  • Evolution of E commerce and online portals
  • Delivering omni-channel engagements
  • Data driven approach for personalization of customer service
  • Reevaluating Relationship building with a millennial generation

WHY ATTEND?

We will be introducing a new Virtual format where we will have virtual event platform to make sure you have the best networking opportunities possible at FuturistiCX Virtual Conclave. The event will bring together over 200 delegates from top organizations in the Middle East region.

  • Learn how to evaluate, deploy, use, and customize the technologies to improve customer service.

  • Hear first-hand from customers on the challenges they face across the entire value chain of customer journey.

  • Take away lessons learned, valuable case studies and key insights from peers to apply within your marketing and branding strategies.

  • Meet with solution management, development, support and consulting experts in customer experience.

  • Fully evaluate and understand how the different challenges are faced in the customer service cycle.

  • Visit the showcase centers and demos to better understand the latest solutions in the market that can help your business improve customer experience.

Meet and Network with leaders and Customer Experience Champions across Middle East.

  • CEOs/CCEOs/ CDOs/ CIOs
  • Chiefs/SVPs/ of:
  • Customer Experience
  • Customer Strategy
  • Customer Design
  • Customer Innovation
  • Customer Insight
  • Customer Loyalty
  • Customer Retention
  • Customer Engagement
  • Customer Analytics & Insight
  • Customer Channels
  • Customer Operations
  • Digital Transformation
  • Digital Channels
  • Cyber Security
  • Marketing Leaders Involved in CX Projects

WHO WILL YOU NETWORK WITH?

Focused Industry Audience and Expertise Involved :


  • Government
  • Online eCommerce
  • FMCG
  • Telecoms
  • Banks and Financial Institutions
  • Health Care
  • Retail Groups & Brands

Expertise Involved:

  • Artificial Intelligence
  • Machine Learning
  • RPA
  • Blockchain
  • Virtual Assistants/ reality
  • Data Analytic
  • Cyber Security and Cloud
  • IOT


As market leaders in knowledge-based conferences, managed events and business consulting, Exibex provides innovative and engaging networking platforms to create and engage C level communities for global corporations. Our platforms enable acceleration of both individual, and organisational performance, to benefit global business leaders. We comprehend the challenges organisations face in this volatile and uncertain market, so we look to help your core revenue generation teams by building a complete 360-degree package tailored to your business strategies, goals and needs.

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use and offer quick return on investment. The company’s products include Freshdesk, Freshservice, Freshworks CRM, Freshcaller, Freshteam, Freshchat, and Freshrelease. Headquartered in San Mateo, Calif., with global offices in India, UK, Australia and Germany, Freshworks’ 3,000+ team members work in offices throughout the world. For more information, visit www.freshworks.com

ABDULAZIZ ALSHAMSAN

Ministry of Human Resources & Social Development Executive Director General CX & Corp. Comm

ABDULMOHSEN AL-MULHEM

Chief Marketing & Customer Experience Officer Bank Albilad

CAROLINE BERTRAND

Chief Marketing, Digital and Customer Experience Officer
AXA Gulf

EVANS MUNYUKI

Group Chief Digital Officer
Emirates NBD UAE

PIYUSH CHOWHAN

Group Chief Information Officer
Lulu Group

QAALFA DIBEEHI

Dean of The School of Great Moments - Leadership Institute
Majid Al Futtaim Holding LLC

RAMI AL-HADDAD

Group Chief Information Officer
National Aviation Services

RYAN DEN ROOIJEN

Chief Data Officer
Chalhoub Group

SEHAM ELBEHISSY

General Manager Digital & Connected Cars - Middle East
Groupe Renault

SHAFIQUE R IBRAHIM

Chief Digital Information Officer
Al Fardan Group

SREEJIT CHAKROBARTY

Director of Robotics and Artificial Intelligence
GEMS Education

WISSAM AL ADANY

Group Chief Information Officer (CIO),
Ghabbour Auto Group

ABDULAZIZ ALSHAMSAN

Ministry of Human Resources & Social Development Executive Director General CX & Corp. Comm

ABDULMOHSEN AL-MULHEM

Chief Marketing & Customer Experience Officer Bank Albilad

CAROLINE BERTRAND

Chief Marketing, Digital and Customer Experience Officer
AXA Gulf

EVANS MUNYUKI

Group Chief Digital Officer
Emirates NBD UAE

PIYUSH CHOWHAN

Group Chief Information Officer
Lulu Group

QAALFA DIBEEHI

Dean of The School of Great Moments - Leadership Institute
Majid Al Futtaim Holding LLC

RAMI AL-HADDAD

Group Chief Information Officer
National Aviation Services

RYAN DEN ROOIJEN

Chief Data Officer
Chalhoub Group

SEHAM ELBEHISSY

General Manager Digital & Connected Cars - Middle East
Groupe Renault

SHAFIQUE R IBRAHIM

Chief Digital Information Officer
Al Fardan Group

SREEJIT CHAKROBARTY

Director of Robotics and Artificial Intelligence
GEMS Education

WISSAM AL ADANY

Group Chief Information Officer (CIO),
Ghabbour Auto Group

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