Global CX Summit

Virtual Conference / Summit
Marketing & Advertising E-commerce

Date: 24 Jun '21
Time: 11:00am to 4:00pm (GMT+04:00) Abu Dhabi, Muscat

Visit Event Website


Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer on the digital ecosystem. Businesses need a rich omni-channel strategy to engage with their customers.

The crisis has radically transformed the way the average consumer interacts with businesses. With consumers switching to digital platforms enabling a digital experience with the businesses, consumers -- old and new are now going beyond offline interactions.

Enterprises responded to this digital revolution by swiftly pivoting their marketing strategies to focus on digital channels. However, to enable and secure customer loyalty and expand their user base organically, marketeers and IT heads must reimagine their customer experience.

The hyper-digitization wave has had a resounding impact on the way customer experience is being delivered. Technologies and tools like real-time messaging, chatbots, AI, AR/VR amongst other digitization tools are shaping the future of a customer centric experience across various industry sectors in 2021.

The 3rd edition of Global CX Summit promises to bring the best of the customer experience leadership community to come together, share ideas and learn how to tackle the new-age CX challenges.

The event brings together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.


KEY TAKEAWAYS

  • Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future.

  • Insightful sessions to learn and benchmark against other companies are driving CX transformation.

  • Gain insights on latest technologies and solutions to improve your CX strategy and delivery.

  • Understand how you can use data to derive value and refine customer loyalty.

  • Explore employee engagement strategies to drive efficiency & consistent experiences


WHY ATTEND?

Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.

With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.


⦿  LEARN FROM INDUSTRY LEADERS

Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.

⦿  SHARPEN YOUR SKILLS

Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.

⦿ BROADEN YOUR HORIZONS

Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.

 ⦿ CONNECT AND CLICK

From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.

Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.

Customer Data Activation Strategy

  • Building a framework for access & activation
  • Dismantling data silos to build integrated cross-channel CX
  • Evaluation and engaging the right customer relationship manager
  • Data Management Platform (DMP)
  • Privacy & trust as an extension of CX Strategy

Smarter Customer Experience: How DT is driving Customer Experience

  • A holistic & enterprise wide approach
  • How to meet the expectation of digital customer
  • A seamless approach to change management
  • The impact of the pandemic on the fraternity

The Impact of Emerging Technologies on CX Excellence

  • How emerging technologies improve CX
  • CX visionaries are in the leading edge
  • AI will have the most transformative impact on CX
  • Paving the way for revenue digitization

Zero UI Pushing the Human Element to the Center of CX

  • Zero UI Technologies for personalization and seamless experience
  • Designing the customer's journey with zero UI
  • Mitigating ambiguity with AI, ML & deep learning 

Dynamic Customer Engagement

  • Moving from reactive to proactive customer engagement
  • Building the right technology and resource roadmap for implementation of DCE
  • Data deployment for a purposeful and meaningful strategy

Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment

WHY SPONSOR

  • Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.

  • Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals.

  • Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers.

  • Virtual Networking designed to accommodate quick and seamless interaction with prospects.

  • Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.

Conceived with a vision to promote an idea sharing and networking platform among the CX and technology leaders, Global CX Summit will explore the pressing concerns of the industry at large in the wake of the pandemic.

Customer Data Activation Strategy

  • Building a framework for access & activation
  • Dismantling data silos to build integrated cross-channel CX
  • Evaluation and engaging the right customer relationship manager
  • Data Management Platform (DMP)
  • Privacy & trust as an extension of CX Strategy

Smarter Customer Experience: How DT is driving Customer Experience

  • A holistic & enterprise wide approach
  • How to meet the expectation of digital customer
  • A seamless approach to change management
  • The impact of the pandemic on the fraternity

The Impact of Emerging Technologies on CX Excellence

  • How emerging technologies improve CX
  • CX visionaries are in the leading edge
  • AI will have the most transformative impact on CX
  • Paving the way for revenue digitization

Zero UI Pushing the Human Element to the Center of CX

  • Zero UI Technologies for personalization and seamless experience
  • Designing the customer's journey with zero UI
  • Mitigating ambiguity with AI, ML & deep learning 

Dynamic Customer Engagement

  • Moving from reactive to proactive customer engagement
  • Building the right technology and resource roadmap for implementation of DCE
  • Data deployment for a purposeful and meaningful strategy

Job Titles

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer Loyalty Heads
  • Customer Operations Heads
  • Contact Centre Heads
  • Heads of Product Development and Innovation

Industry Focus

  • Manufacturing
  • BFSI
  • E-commerce
  • Hospitality
  • Travel tourism
  • Aviation
  • Telecom
  • Hospitality and Healthcare
  • Entertainment

WHY SPONSOR

  • Meet pre-qualified buyers with a verified spending budgets and generate highly-targeted business leads.

  • Gain brand visibility and a competitive edge to be showcased as go-to solution provider for the CX professionals.

  • Detailed analytics at every step of your presence in the virtual event and heightened engagement with buyers.

  • Virtual Networking designed to accommodate quick and seamless interaction with prospects.

  • Reach your target audience by pre-scheduling meetings with potential clients and understand business specific needs.

Abdulaziz Alshamsan

Executive Director General Customer Experience & Corp. Comm.
Ministry of HR & Social Development - KSA
Keynote Speaker

Ajay Nambiar

CSO
M3M India Pvt Ltd
Keynote Speaker

Charles Bennett

President
CXSA - Customer Experience & Service Association Middle East
Keynote Speaker

Colin Shaw

Founder & CEO
Beyond Philosophy LLC
Keynote Speaker

Guil Rodrigues

AVP CX & Design Lead
Payit Powered by FAB, First Abu Dhabi Bank
Keynote Speaker

Heverton Anunciacao

CEO and Project Manager
University of Customer
Keynote Speaker

Laila Al Hadhrami

Director & Digital Transformation & Change Management Expert
MTC Oman & Oman Smart City Platform
Keynote Speaker

Piyush Kumar Chowhan

Group CIO
Lulu Group
Keynote Speaker

Ramy AlDamati

CTO
GloryThink Group
Keynote Speaker

Rashid Doleh

Founder & Owner
Msquared Shopping Centers
Keynote Speaker

Renata Liuzzi

CEO
Axis Partner
Keynote Speaker

Sai Narain CDK

Head, International & Customer Channel WPB EMEA
HSBC
Keynote Speaker

Santhakumaran Atmalingam

Global CX Consultant
CX Expert Asia
Keynote Speaker

Seham El Behissy

Products & Connected Services Middle East
Groupe Renault
Keynote Speaker

Abdulaziz Alshamsan

Executive Director General Customer Experience & Corp. Comm.
Ministry of HR & Social Development - KSA
Keynote Speaker

Ajay Nambiar

CSO
M3M India Pvt Ltd
Keynote Speaker

Charles Bennett

President
CXSA - Customer Experience & Service Association Middle East
Keynote Speaker

Colin Shaw

Founder & CEO
Beyond Philosophy LLC
Keynote Speaker

Guil Rodrigues

AVP CX & Design Lead
Payit Powered by FAB, First Abu Dhabi Bank
Keynote Speaker

Heverton Anunciacao

CEO and Project Manager
University of Customer
Keynote Speaker

Laila Al Hadhrami

Director & Digital Transformation & Change Management Expert
MTC Oman & Oman Smart City Platform
Keynote Speaker

Piyush Kumar Chowhan

Group CIO
Lulu Group
Keynote Speaker

Ramy AlDamati

CTO
GloryThink Group
Keynote Speaker

Rashid Doleh

Founder & Owner
Msquared Shopping Centers
Keynote Speaker

Renata Liuzzi

CEO
Axis Partner
Keynote Speaker

Sai Narain CDK

Head, International & Customer Channel WPB EMEA
HSBC
Keynote Speaker

Santhakumaran Atmalingam

Global CX Consultant
CX Expert Asia
Keynote Speaker

Seham El Behissy

Products & Connected Services Middle East
Groupe Renault
Keynote Speaker

Stay Updated

Organizer

Exito Media Concepts

Stay Updated

Organizer

Exito Media Concepts

Copyright © 2021 Industry Events. All rights reserved. Site credit.