Digitization of the customer experience is a necessary complement to the overarching marketing strategy with the increasing touchpoints of a customer on the digital ecosystem. Businesses need a rich omni-channel strategy to engage with their customers.
The crisis has radically transformed the way the average consumer interacts with businesses. With consumers switching to digital platforms enabling a digital experience with the businesses, consumers -- old and new are now going beyond offline interactions.
Enterprises responded to this digital revolution by swiftly pivoting their marketing strategies to focus on digital channels. However, to enable and secure customer loyalty and expand their user base organically, marketeers and IT heads must reimagine their customer experience.
The hyper-digitization wave has had a resounding impact on the way customer experience is being delivered. Technologies and tools like real-time messaging, chatbots, AI, AR/VR amongst other digitization tools are shaping the future of a customer centric experience across various industry sectors in 2021.
The 3rd edition of Global CX Summit promises to bring the best of the customer experience leadership community to come together, share ideas and learn how to tackle the new-age CX challenges.
The event brings together 250+ CDOs, CIOs, CMOs, Heads- Customer Experience, Digital Transformation, Analytics etc. to discuss the best practices in transforming customer journey.
- Access latest market intelligence on the CX during crisis and how to build a sustainable plan for the future.
- Insightful sessions to learn and benchmark against other companies are driving CX transformation.
- Gain insights on latest technologies and solutions to improve your CX strategy and delivery.
- Understand how you can use data to derive value and refine customer loyalty.
- Explore employee engagement strategies to drive efficiency & consistent experiences
Customer Experience is at the top of every smart business leader's agenda. With customer expectation elevating by the day, it is imperative that industry leaders invest their resources in CX. At Global CX Summit, you will find industry experts sharing their insights and extensively covering the most relevant topics in CX. You will leave with a clear vision and be able to incorporate this to deliver best-in-class Customer Experience in this age of the empowered customer.
With interactive formats throughout, you'll get a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.
⦿ LEARN FROM INDUSTRY LEADERS
Hear from a diverse group of thinkers and doers in a series of talks and workshops in a well-curated one-day agenda.
⦿ SHARPEN YOUR SKILLS
Use cases from the masters themselves allows you to dive into new disciplines, trends, and technologies stemming from experience.
⦿ BROADEN YOUR HORIZONS
Explore new ideas and methodologies around Emerging tech, Disruptive innovation, digital transformation, and more in expert-hosted breakout sessions.
⦿ CONNECT AND CLICK
From sharing cards to direct messaging, from sponsor booth to personal meetings, Global CX Summit provides you with numerous virtual networking opportunities to meet fellow attendees and talk about the things that truly matter from the safety of your homes.