The future of customer experience in the public sector holds great potential for improving citizen satisfaction and engagement. As governments worldwide recognize the importance of customer-centric strategies, they are increasingly focusing on enhancing the experiences of their citizens and residence.

Moreover, the fact that the pandemic fast tracked the shift to digital across every sector, driving the need to better improve processes to adapt to the sudden surge in digital citizens who now expect all their services and needs be met online in fast, smooth and effortless manner.

To be relevant and keep pace with these changes, government institutions across the world need to revolutionize and transform their CX strategies to not only invest in digital tools but to empower their CX team to be able to leverage these latest technologies to deliver a world-class service and effortless experience to citizens.

In light of this, the Government CX Summit – Abu Dhabi is being hosted to bring together Government CX, Digital Technology Leaders as well as CX expert to discuss the trends shaping future of customer experience in the public sector, underlying challenges and how to create seamless and citizen-centric experiences that foster trust, engagement, and satisfaction.

WHY ATTEND?

⯌ Be Part of the First Gathering of Government CX Leaders of the Year

Connect with peers from various government entities to learn latest best practices and experience on how they are driving their organization’s CX strategy to improve citizen excellence in the public sector

⯌ Learn the Latest Trends Shaping CX in the Region

Hear from market leaders and thought leaders on latest key trends and tools to increase citizen happiness through improved government services

⯌ Increases Your Competitiveness

Learn about the challenges faced by public sector organizations and learn key methods and strategy to manage them and improve your competitiveness

⯌ Discover the Future of CX

Find out how latest innovation in digital technologies such as ChatGPT, and Metaverse is shaping how customer interact and expect to be served

⯌ Network with Peers

Network with public sector professionals and experts in the field of citizen experience (CX) and stay up-to-date on the latest trends and best practices in CX for the public sector