With the rise in digitization & awareness of data protection laws, and the hassle of getting personal phone numbers in the work-from-home era, gone are the days when Sales people could make a few cold calls to land prospective demos or meetings. With the drop in popularity of cold calls, Sales Teams are now left to look for alternate sales prospecting mechanisms.
In fact, even the customer success or retention teams of most businesses face the unfavorable end of digitization- the fact that customer complaints are no longer limited to their emails but are instead splashed all over different social mediums!
In fact, even the customer success or retention teams of most businesses face the unfavorable end of digitization- the fact that customer complaints are no longer limited to their emails but are instead splashed all over different social mediums!
Enter Social Selling- which is not just about reaching out to new buyers or prospects on Social media but also about valuing your customers and gaining their loyalty, and winning them over, year after year!
KEY TAKEAWAYS
KEY TAKEAWAYS
- Understand and mastering the art of customer support and retention
- Discuss 'The New Normal’ that offers deeper level of lead-nurturing power for your brand with Social Selling
- Leveraging AI & ML to enhance Social Media
- Practical tips and tricks to improve your org's social media tactics?
- What are the ways Social Media can help build customer loyalty?
- Is Social Selling- a lead generation magnet?
