MENA Conversational AI Summit 2021

Virtual Conference / Summit
Artificial Intelligence (AI) & Machine Learning (ML)

Date: 07 to 08 Dec '21
Time: 10:00am to 5:00pm (GMT+04:00) Abu Dhabi, Muscat

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Leveraging the power of conversational AI  for improved customer experience

The global conversational AI market size is expected to grow from USD 4.8 billion in 2020 to USD 13.9 billion by 2025, at a CAGR of 21.9% during the forecast period. The rising customer engagement through social media platforms and emerging integration of advanced AI capabilities are the major factors adding increased value to the conversational AI offerings, which is positively anticipated to present opportunities for entities operating in various industry verticals in the market.

With customers demanding 24/7 digital experience, the scope for Chatbot architecture and design to evolve to the point that interactive AI becomes standard for customer service is quite high. By 2024, Insider Intelligence predicts that consumer retail spend via chatbots worldwide will reach $142 billion—up from just $2.8 billion in 2019 with major digital enterprises in retail, banking, healthcare, real estate, travel, education sectors poised to develop advanced chatbots and machine learning technology.

As the industry gains maturity in coming years, the underlying AI technology shall continue to develop and grow much sophisticated. The MENA Conversational AI Summit will showcase the emerging trends in Conversational AI applications enabled via machine learning to uncover the potential for humanizing digital experiences. Delegates will experience a power-packed agenda consisting of presentations, panel discussions and keynotes from globally renowned speakers, panelists and moderators.

WHY ATTEND

This Summit will focus on the emerging trends in Conversational AI-driven automation, to deliver advanced Customer service, to leverage advanced ML & DL capabilities and discover how these innovations can transform businesses. Delegates will learn from real-life case studies, business insights and lessons learned from leaders to discover the best strategies, tools & methods for tapping into the potential of AI in the enterprise.

If you are ready to innovate and join the ranks of the industry thought leaders while resonating with the following reasons compelling enough to attend, then register today:

  • Gain Knowledge and Insights from Top Industry Leaders and Experts from across the globe

  • Network with Industry Peers in a solution-oriented environment

  • Discuss Significant Partnerships and Collaborations with Industry leaders

  • Deep Dive into Insights derived from real-time case studies

  • Build Industry Ecosystem Collaboration to address latest challenges

  • The Intelligent Contact Center

  • How can enterprises unlock ROI & Measure Success on Chatbot adoption?

  • Building a conversational AI-collaborative future workforce 
  • How Conversational AI enables enhanced call centers and customer service

  • Going beyond chatbots with intelligent customer and employee experiences

  • The AI-Powered Telco: Using Automation to Transform Telco Operations
  • Chatbot Technology: Past, Present, and Future

  • Conversational Bot for Critical Functions

  • Conversational Experiences: Notable Projects & Initiatives

  • Innovation in Contact Center Technology & Voice Automation

DAY 1 | 07 DECEMBER 2021, MONDAY

CHATBOT TECHNOLOGY: PAST, PRESENT, AND FUTURE

  • What is a chatbot? How is it changing customer experience?
  • Bot-As-A-Service: present is great, future even better
  • What is chatbot Marketing and why it’s the future of marketing?

PANEL DISCUSSION | CONVERSATIONAL BANKING: A PROACTIVE APPROACH TO CUSTOMER ENGAGEMENT

  • Importance of designing a conversational banking experience
  • How the new generation of consumers wants to engage with their banks
  • “How can I help you?” – How Conversational AI is changing digital banking

THE INTELLIGENT EVOLUTION OF THE CONTACT CENTRE

  • How Digital and AI are evolving self service and the contact center
  • What is AI-driven Contact Center Agent Augmentation
  • What are the emerging technologies in Contact Centers

PANEL DISCUSSION | THE FUTURE OF CHATBOTS AND CUSTOMER SERVICE

  • Why a chatbot is far more than a simple messaging service
  • Impact of chatbots on cuttine costs and improved CX during busiest times
  • Sentiment analysis – providing human-like personalized customer service

INNOVATION IN COMMUNICATION – ENGAGING CUSTOMERS WITH PERSONALIZED CONVERSATIONS

  • Does conversational SMS marketing work for all businesses?
  • Identifying success factors and measuring ROI of SMS and Watsapp API Solutions
  • Evolving role of Data, AI and Anlaytics in customer engagement

THE AI-POWERED TELCO: USING AUTOMATION TO TRANSFORM TELCO OPERATIONS

  • How a leading telco increases client & employee satisfaction with Conversational AI
  • Why the Telecom industry needs conversational chatbots?
  • How are Telcos automating their operations

DAY 2 | 08 DECEMBER 2021, TUESDAY

HYPERAUTOMATION IN BANKING: BRINGING CONVERSATIONAL AI AND RPA TOGETHER

  • An introduction to Hyperautomation — essential in every bank’s strategy
  • Ways to overcome functional or cultural challenges and deal with legacy systems
  • How to successfully start the hyperautomation journey and the best practices

PANEL DISCUSSION|CONVERSATIONAL AI: THE NEXT WAVE OF CUSTOMER AND EMPLOYEE EXPERIENCE

  • How can employee productivity be enhanced with AI-Powered Personal Assistants
  • Automate repetitive tasks and save time, minimizing unproductive hours
  • Leveraging AI-powered personal assistants for a better employee experience

INNOVATION IN CONTACT CENTER TECHNOLOGY & VOICE AUTOMATION

  • What is the future of speech recognition & voice-activated technology
  • Emerging trends in customer interaction: Providing the right customer support
  • Winning the new digital customer with autonomous contact centers

PANEL DISCUSSION |CONVERSATIONAL AI IN RETAIL & ECOMMERCE

  • How conversational commerce is redefining retail businesses
  • Is Contactless Commerce is the new normal for today’s innovative retailers?
  • How successful are AI chatbot solutions for retail business in current times?

AI-POWERED VIRTUAL ASSISTANTS AND THE FUTURE OF WORK

  • Does the future belong to an amalgamation of Virtual Assistants with IoT
  • Are Virtual Assistants becoming the new-age workforce?
  • Will every employee own an AI Virtual Assistant in the Future

SMARTER CUSTOMER SERVICE WITH CALL DEFLECTION & AI-POWERED AUTOMATION

  • How Chatbots can enhance a Call Deflection strategy
  • IVR to Digital: Call Deflection in a Snap
  • Call deflection beyond cost reduction and better customer experiences

  • CEOs/MDs/Chairman/Director

  • CIOs/CTOs/Heads of Digital Strategy

  • CMOs/Heads of Marketing

  • COOs/Heads of Operations

  • Heads of Customer Experience

  • Heads of Customer Success/Client Services

  • Call Center Managers

  • Enterprise CRM Architects 

INDUSTRIES COVERED

  • Banks & Financial Services

  • Retail & E-Commerce

  • Telecommunications

  • Public Sector/Government Organizations

  • Healthcare

  • Insurance

  • Travel & Tourism

  • Education

WHY SPONSOR

MENA CONVERSATIONAL AI SUMMIT 2021 presents the perfect opportunity for solution providers to engage with key decision-makers such as Business Owners, CIOs, CTOs, Heads of Digital Transformation, Heads of Marketing & Customer Experience from diverse industries such as BFSI, Public, Retail & E-Commerce, Telco, Healthcare, Travel, Education, etc, to differentiate their solution offerings and put forward their value proposition in this crowded market place. Some of the key reasons why you should sponsor:

  • Demonstrate Thought Leadership – Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising decision-makers.

  • Network & Generate Leads – Optimize your networking opportunities by getting right in front of key decision-makers that are prequalified based on seniority, budget availability, and motivation to learn about the latest technologies.

  • Brand Positioning – Establish, strengthen and re-position your brand in front of business owners & technology leaders who are looking to re-align and strengthen their digital transformation strategies.

To find out more about the ROI-driven sponsorship and exhibition opportunities, contact us now at +971 4 243 4677 or email info@verve-management.com

  • The Intelligent Contact Center

  • How can enterprises unlock ROI & Measure Success on Chatbot adoption?

  • Building a conversational AI-collaborative future workforce 
  • How Conversational AI enables enhanced call centers and customer service

  • Going beyond chatbots with intelligent customer and employee experiences

  • The AI-Powered Telco: Using Automation to Transform Telco Operations
  • Chatbot Technology: Past, Present, and Future

  • Conversational Bot for Critical Functions

  • Conversational Experiences: Notable Projects & Initiatives

  • Innovation in Contact Center Technology & Voice Automation

DAY 1 | 07 DECEMBER 2021, MONDAY

CHATBOT TECHNOLOGY: PAST, PRESENT, AND FUTURE

  • What is a chatbot? How is it changing customer experience?
  • Bot-As-A-Service: present is great, future even better
  • What is chatbot Marketing and why it’s the future of marketing?

PANEL DISCUSSION | CONVERSATIONAL BANKING: A PROACTIVE APPROACH TO CUSTOMER ENGAGEMENT

  • Importance of designing a conversational banking experience
  • How the new generation of consumers wants to engage with their banks
  • “How can I help you?” – How Conversational AI is changing digital banking

THE INTELLIGENT EVOLUTION OF THE CONTACT CENTRE

  • How Digital and AI are evolving self service and the contact center
  • What is AI-driven Contact Center Agent Augmentation
  • What are the emerging technologies in Contact Centers

PANEL DISCUSSION | THE FUTURE OF CHATBOTS AND CUSTOMER SERVICE

  • Why a chatbot is far more than a simple messaging service
  • Impact of chatbots on cuttine costs and improved CX during busiest times
  • Sentiment analysis – providing human-like personalized customer service

INNOVATION IN COMMUNICATION – ENGAGING CUSTOMERS WITH PERSONALIZED CONVERSATIONS

  • Does conversational SMS marketing work for all businesses?
  • Identifying success factors and measuring ROI of SMS and Watsapp API Solutions
  • Evolving role of Data, AI and Anlaytics in customer engagement

THE AI-POWERED TELCO: USING AUTOMATION TO TRANSFORM TELCO OPERATIONS

  • How a leading telco increases client & employee satisfaction with Conversational AI
  • Why the Telecom industry needs conversational chatbots?
  • How are Telcos automating their operations

DAY 2 | 08 DECEMBER 2021, TUESDAY

HYPERAUTOMATION IN BANKING: BRINGING CONVERSATIONAL AI AND RPA TOGETHER

  • An introduction to Hyperautomation — essential in every bank’s strategy
  • Ways to overcome functional or cultural challenges and deal with legacy systems
  • How to successfully start the hyperautomation journey and the best practices

PANEL DISCUSSION|CONVERSATIONAL AI: THE NEXT WAVE OF CUSTOMER AND EMPLOYEE EXPERIENCE

  • How can employee productivity be enhanced with AI-Powered Personal Assistants
  • Automate repetitive tasks and save time, minimizing unproductive hours
  • Leveraging AI-powered personal assistants for a better employee experience

INNOVATION IN CONTACT CENTER TECHNOLOGY & VOICE AUTOMATION

  • What is the future of speech recognition & voice-activated technology
  • Emerging trends in customer interaction: Providing the right customer support
  • Winning the new digital customer with autonomous contact centers

PANEL DISCUSSION |CONVERSATIONAL AI IN RETAIL & ECOMMERCE

  • How conversational commerce is redefining retail businesses
  • Is Contactless Commerce is the new normal for today’s innovative retailers?
  • How successful are AI chatbot solutions for retail business in current times?

AI-POWERED VIRTUAL ASSISTANTS AND THE FUTURE OF WORK

  • Does the future belong to an amalgamation of Virtual Assistants with IoT
  • Are Virtual Assistants becoming the new-age workforce?
  • Will every employee own an AI Virtual Assistant in the Future

SMARTER CUSTOMER SERVICE WITH CALL DEFLECTION & AI-POWERED AUTOMATION

  • How Chatbots can enhance a Call Deflection strategy
  • IVR to Digital: Call Deflection in a Snap
  • Call deflection beyond cost reduction and better customer experiences

  • CEOs/MDs/Chairman/Director

  • CIOs/CTOs/Heads of Digital Strategy

  • CMOs/Heads of Marketing

  • COOs/Heads of Operations

  • Heads of Customer Experience

  • Heads of Customer Success/Client Services

  • Call Center Managers

  • Enterprise CRM Architects 

INDUSTRIES COVERED

  • Banks & Financial Services

  • Retail & E-Commerce

  • Telecommunications

  • Public Sector/Government Organizations

  • Healthcare

  • Insurance

  • Travel & Tourism

  • Education

WHY SPONSOR

MENA CONVERSATIONAL AI SUMMIT 2021 presents the perfect opportunity for solution providers to engage with key decision-makers such as Business Owners, CIOs, CTOs, Heads of Digital Transformation, Heads of Marketing & Customer Experience from diverse industries such as BFSI, Public, Retail & E-Commerce, Telco, Healthcare, Travel, Education, etc, to differentiate their solution offerings and put forward their value proposition in this crowded market place. Some of the key reasons why you should sponsor:

  • Demonstrate Thought Leadership – Position your company as a thought leader by delivering a standalone presentation or moderating a panel discussion to a pre-qualified audience comprising decision-makers.

  • Network & Generate Leads – Optimize your networking opportunities by getting right in front of key decision-makers that are prequalified based on seniority, budget availability, and motivation to learn about the latest technologies.

  • Brand Positioning – Establish, strengthen and re-position your brand in front of business owners & technology leaders who are looking to re-align and strengthen their digital transformation strategies.

To find out more about the ROI-driven sponsorship and exhibition opportunities, contact us now at +971 4 243 4677 or email info@verve-management.com

Ahmad Samir

CX Planning & Design Director
WE, Telecom Egypt

Ahmed Abdellatief

Analytics Manager, Sidra Medicine

Amit Yadav

Head Omni Channel Marketing, Kashkha

Amjid Ali

Head of IT/ CIO, Al Ansari Trading Enterprise LLC – Oman

Chirodip Basu Roy

Head of Marketing, Ahli United Bank

Eng. Ahmed Khbeer

Group Chief Executive Officer, Tafaseel BPO

Frederik Bisbjerg

Executive Director, Digital and Innovation, Daman – UAE

Greg Czopar

SVP EMEA Partnerships and Customer Success, Kore.ai

Hesham Fawzy Moussa

VP Customer Service, Abu Dhabi Islamic Bank

Kartik Bhatt

Chief Operating Officer, Sharaf Retail – UAE

Khaled Nabhan

Head of Customer Experience, Bank Audi

Kowshik Bhattacharjee

Head – Service Excellence
Medcare Hospitals and Medical Centres LLC

Ladislau Batalha

Founder and Managing Director, LAB Experience

Mohamed Ghazala

Head of Data Architecture & Analytics, Banque du Caire

Peter Floer

Enterprise Account Director, Cognigy

Sana Syed

Project Manager, Digital Portfolio – Innovation and Future
DEWA

Sanjeev Madavi

Group Chief Digital Transformation, Khimji Ramdas – Oman

Thuraiya Mohamed Ahmed Al Harthi

Senior Specialist – Innovation and Emerging Technology
Ministry of Technology and Communications – Govt of Oman

Ahmad Samir

CX Planning & Design Director
WE, Telecom Egypt

Ahmed Abdellatief

Analytics Manager, Sidra Medicine

Amit Yadav

Head Omni Channel Marketing, Kashkha

Amjid Ali

Head of IT/ CIO, Al Ansari Trading Enterprise LLC – Oman

Chirodip Basu Roy

Head of Marketing, Ahli United Bank

Eng. Ahmed Khbeer

Group Chief Executive Officer, Tafaseel BPO

Frederik Bisbjerg

Executive Director, Digital and Innovation, Daman – UAE

Greg Czopar

SVP EMEA Partnerships and Customer Success, Kore.ai

Hesham Fawzy Moussa

VP Customer Service, Abu Dhabi Islamic Bank

Kartik Bhatt

Chief Operating Officer, Sharaf Retail – UAE

Khaled Nabhan

Head of Customer Experience, Bank Audi

Kowshik Bhattacharjee

Head – Service Excellence
Medcare Hospitals and Medical Centres LLC

Ladislau Batalha

Founder and Managing Director, LAB Experience

Mohamed Ghazala

Head of Data Architecture & Analytics, Banque du Caire

Peter Floer

Enterprise Account Director, Cognigy

Sana Syed

Project Manager, Digital Portfolio – Innovation and Future
DEWA

Sanjeev Madavi

Group Chief Digital Transformation, Khimji Ramdas – Oman

Thuraiya Mohamed Ahmed Al Harthi

Senior Specialist – Innovation and Emerging Technology
Ministry of Technology and Communications – Govt of Oman

Stay Updated

Organizer

Verve Management

Stay Updated

Organizer

Verve Management

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