Accelerating Transformation & Humanizing the Future of Shared Services

NextGen Shared Services Conference & Awards is the region’s leading platform celebrating innovation, excellence, and transformation in shared services and Global Business Services (GBS). Designed as a high-impact one-day experience, the event brings together senior executives, transformation leaders, and digital pioneers who are redefining how shared services drive enterprise value.

This year’s edition will explore how next-generation operating models, AGENTIC AI, GEN AI, INTELLIGENT automation, AI, and data-driven strategies are powering agile, scalable and customer-centric shared service functions across finance, HR, procurement, IT, and more.

Transforming shared services by automating routine tasks, enhancing decision-making, improving customer and employee experiences, reducing costs, and fostering innovation. AI is revolutionizing shared services in several impactful ways, helping organizations enhance efficiency, reduce costs, and improve service quality. Whether you are optimizing an existing SSC, launching a digital GBS, or transforming service delivery with AI, this is your must-attend event to benchmark, network, and celebrate success.

The NextGen Shared Services Conference & Awards is a premier event that brings together industry leaders, innovators, and practitioners to explore the transformative impact of artificial intelligence on shared services. This summit focuses on how AI technologies are reshaping shared services operations, driving efficiency, and unlocking new opportunities for businesses.