➤ VOICETECH IN HEALTHCARE
The promise of voice technology goes well beyond delivering general health information to consumers. It could serve as a bridge between healthcare providers and patients to facilitate remote diagnostics, care, and monitoring of therapeutic compliance and much more. Discover what you have never seen before that's impacting the Healthcare sector In India & Globally.
➤ VOICETECH IN AUTOMOTIVES
The modern connected car has much to gain from integrating voice. Already, the race is on, as brands such as BMW, Mercedes, Tesla, Hyundai, Ford, and many others are integrating various voice assistants and conversational AI into their vehicles.
- Where are we heading?
- What are the best practices we've already learned?
- Who is out in front, leading this industry evolution?
- How are different companies approaching this fascinating, complex frontier?
➤ VOICETECH IN BPO & CALL CENTRES
Voice could help restore some much-needed work-life balance by helping employees become much more proactive, better able to plan out their work day, and work more productively. The hope is that as voice assistants become smarter, they’ll do many quotidian tasks, like integrations across data, improve cross-organizational communication, cooperation, and efficiency. No more late nights slogging over data reports, in other words.
The point of voice technology Enterprises is to make working better—more efficient, less stressful, safer, and maybe even fun—and coming innovations in voice will be part of the future of work. “Voice should not be used as a way to engineer humans out. It should be a way to lift them up and to use all that is great about humanity to do business and do business well.
➤ VOICETECH IN BFSI
More accessible, and more visible than ever – in large part due to the computers in our pockets – finance has emerged from the dusty old corridors of the banking institutions of yore, and into the light of Voice Technology. Voice will certainly play a part to enable finance providers to automatically identify, understand and better serve their customers, greatly improve their brand experience -all the while reducing costs at the operational side, and driving a digital transformation worth shouting about. Technology has shaped the future of finance. Discover the trends in Customer service, Payments and more with us today.
➤ VOICETECH IN RETAIL & ECOMMERCE
You’re likely aware of the huge role mobile devices play in driving retail. It's predicted that mobile eCommerce sales are expected to account for 54% of total eCommerce sales by 2023. Voice search shopping is the latest trend shaping the future of mobile commerce. It’s impossible to think of voice and mobile shopping as separate entities — these two experiences are forever intertwined. Customers now expect the convenience and speed of asking their Voice assistant to complete a purchase in every mobile shopping interaction. Retailers should rise to the occasion to meet these expectations.
➤ VOICETECH IN INSURANCE
From increasing productivity and engagement to aiding in lesson retention, current voice applications show how the technology has the potential to greatly benefit both educators and students. That’s why many schools and universities are investing in incorporating and further developing the technology into their curriculum. In the age of personification, Voice First solutions provide ways for educators to close the learning gaps between students of different levels, and help those with special needs. The ubiquity of voice-enabled devices helps students access educational materials anytime, anywhere.
➤VOICETECH IN AIRLINES & HOTELS
By 2022, 55% of households are expected to own a smart speaker. The mass adoption of voice assistants like Amazon Alexa and the Google Assistant means consumers are changing behaviors and forming new habits, and the airline industry will need to adapt to this shift.
Some of the Key challenges for the airline industry that Voice AI can help bridge:
Reduction in service levels: Long call wait times, increasing cost of add-ons, etc.
Lack of differentiation and brand loyalty: With decreasing service levels, consumers are choosing flights based on cost and ease of use Climate change: Increasing focus on lower carbon emissions and flight-shaming.
59% of hoteliers think voice assistants can play a valuable role in increasing property revenues and 43% think voice could play a significant role in reducing labor costs and streamlining operations.
Among the other key findings:
- 65% of hotel guests think more personal service from the staff is appealing.
- Over 60% of guests think it is “very or extremely important” for hotels to continue investing in technology to enhance the guest experience
- 49% of guests say their hotel selection is influenced by high-tech features in the guest room
- 41% of guests say it is important that they can engage with new and exciting features in hotels they are loyal to Investing in technology reportedly increases in-room sales revenue by 20%
- Only 7% of hoteliers report having a voice strategy in place.
➤ VOICETECH IN TELECOM
As the telecommunications industry evolves over the next decade to provide the products and services that people will desire, several key technologies will become commonplace. Two of these, automatic speech recognition (ASR) and text-to-speech synthesis (TTS), will provide users with more freedom regarding when, where, and how they can access information. Although these technologies are currently in their infancy, their capabilities are increasing rapidly and their use in today's telephone network is expanding.
➤ VOICETECH IN MEDIA & ENTERTAINMENT
Media & Entertainment : he push toward voice adoption across mobile apps, websites, cell phones and smart speakers underscores consumers’ fervent interest in engaging with devices through conversation. There have been small but numerous signs in recent years throughout the media and entertainment world that this industry is ready to embrace, learn and, most significantly, leverage voice technology.
About the Organiser
Headquartered in India with global and regional offices in Saudi Arabia, Egypt, and the UAE, UCON is an international B2B Event production company with in depth expertise in Speaker & Delegate Acquisition, Bespoke event production, and Media Partnerships. With decades of garnered experience in the MICE and event Industry , Ucon aims at changing the industry for the better by connect industry professionals and attendees towards learning , networking and creating business opportunities.