In this webinar, you will learn how to identify and ways to manage difficult people. You will learn the personality traits of difficult people. You will like this presentation because by the end of the presentation you learn the difference between someone who is difficult verses someone who has a different style and is not difficult.

Why Should You Attend

Difficult people are everywhere. Their numbers are small, but their impact is large. They exhibit habitual behavior that affects most people in a negative way.
It is important for everyone to be able to identify the different types of difficult people. When you encounter a difficult person, do you know how to manage the situation.
When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learns how to identify difficult people and ways to manage them.

Areas Covered in the Webinar

  • Normal communication styles are based on DISC assessment – 4 communication models
  • Learn how to identify normal communications even if the person’s style is different your style
  • Difficult people are based on 4 communication model and why these people are categorized as difficult when they manipulate or try to overly control the situation.
  • Learn how to handle difficult people types to be more effective in various situations.
  • These is key meeting and situation handling for everyone

Who Will Benefit

  • Vice President
  • Regional Vice President
  • Project Managers
  • Directors
  • Chief Learning Officer
  • HR Professionals  
  • Training Professionals
  • From all Industries