WORLD CX SUMMIT - FSI - ASEAN

Virtual Conference / Summit
Marketing & Advertising Technology

Date: 21 Oct '21
Time: 9:00am to 5:00pm (GMT+08:00) Kuala Lumpur, Singapore
Price: Free
Special Offer: Attend for Free

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DRIVE YOUR CX STRATEGY TO NEW HEIGHTS


CX leaders alongside CMOs, CDOs & CXOs are convening virtually to discuss the latest strategies to expedite digitization of the banking industry, where digital payments, digital banks, and fintech have gained prominence.

WHAT IS WORLD CX SUMMIT?

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the world tour, this ASEAN edition is virtually gathering pre-qualified CX leaders, Marketers & tech experts under one roof to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

WHY ASEAN?

"The global CX management market is expected to grow from US$ 9.26 billion in 2020 to US$ 21.87 billion in 2027."
Source: Fortune Business Insights

Key Stats

  • The wide presence of call centres, the burgeoning trend of social media, and the rising emphasis on customer experience management and customer satisfaction – all are contributing to the growth of the market in the Asia.

  • Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey, and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in the Asia.

Enhancing Customer Experience in BFSI

Banks in the ASEAN region have been very successful not only in quickly adapting to the evolving banking environment, but they have been particularly innovative when it comes to on-boarding new customers.

Customer Experience is now among the most significant differentiators across industry sectors. This is particularly true for industries, with product penetration so high and product innovation being extremely difficult to achieve.

DISCUSSION TOPICS

  • Omnichannel customer experiences

  • Digital Banking Revolution

  • Scaling Hyper-personalization

  • Predictive analytics

  • Advanced data ecosystems

  • Customer onboarding & retention

  • Regulatory considerations

  • Chatbots & automated assistance

  • Video-based interactions

  • Empathetic customer engagement

  • Customer-focused dashboards


SPONSOR Explore sponsorship opportunities

ATTEND - Register here to attend for free

Attend at:

9AM - 5PM Singapore Standard Time (SST)  |  6:30AM - 2:30PM Indian Standard Time (IST)

9AM - 5PM Philippine Standard Time (PST)

Insightful Sessions

  • Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world!

  • It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

Technology Use-cases

  • Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

  • Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Product Showcase

  • The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel Discussions

  • Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

  • Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

Private Consultation Rooms

  • Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

Private Networking Rooms

  • Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

  • Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-Covid-19 world.

By Sector

  • Big Banks
  • Credit Unions
  • Insurance
  • Small to Mid Range Banks
  • International Companies
  • Loan & Credit Card Companies

By Title

  • Heads of Customer Experience
  • Customer Relations Heads
  • Customer Loyalty Heads
  • Contact Centre Heads
  • Customer Operations Heads
  • Heads of Product Development & Innovation
  • Heads of UX / Chief Marketing Heads
  • Heads of IT / IT Infrastructure
  • Chief Digital Heads / Technology Heads
  • Heads of ICT / IT
  • Heads of Consumer Insights & Analytics
  • Policy Makers / Regulators
  • CXOs & Senior Management (CIOs, CEOs, CMOs, COOs, CDOs, CTOs)


ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

Insightful Sessions

  • Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world!

  • It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

Technology Use-cases

  • Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

  • Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

Product Showcase

  • The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel Discussions

  • Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

  • Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

Private Consultation Rooms

  • Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

Private Networking Rooms

  • Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms.

  • Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-Covid-19 world.

By Sector

  • Big Banks
  • Credit Unions
  • Insurance
  • Small to Mid Range Banks
  • International Companies
  • Loan & Credit Card Companies

By Title

  • Heads of Customer Experience
  • Customer Relations Heads
  • Customer Loyalty Heads
  • Contact Centre Heads
  • Customer Operations Heads
  • Heads of Product Development & Innovation
  • Heads of UX / Chief Marketing Heads
  • Heads of IT / IT Infrastructure
  • Chief Digital Heads / Technology Heads
  • Heads of ICT / IT
  • Heads of Consumer Insights & Analytics
  • Policy Makers / Regulators
  • CXOs & Senior Management (CIOs, CEOs, CMOs, COOs, CDOs, CTOs)


ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.

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Organizer

Trescon

Stay Updated

Organizer

Trescon

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