RE-STRATEGIZING CX IN THE FUTURE


World CX Summit gathers the world’s most influential customer experience, customer data and customer journey optimization leaders.

World CX Summit is a thought-leadership-driven, business-focused, global series of events that takes place in strategic locations across the world.

As a part of the global series, the Indian edition will be gathering pre-qualified CX leaders ‘all under one roof’ to discuss how the latest CX technologies and customer insights can be combined to transform CX with a new approach.

The summit will also host a combination of insightful sessions, keynotes, case studies and panel discussions sure to deliver actionable insights that attendees can apply to their Customer Experience strategies.

WHY INDIA?

With the spread of the Digital Wave across lndia, the Domestic and International companies have changed customer experience and marketing as we know it in the Indian Subcontinent. The New age of business leverages Digital and Emerging Technologies focused on delivering better Products, Services and Experiences.

The rise of the 24/7 Digital Customer, customer-experience continues to be on top of the agenda for business leaders. At World CX Summit - India, you will hear from leaders who have duly transformed customer journey to meet the needs of the digital-first customer.

The agenda is carefully curated to address challenges faced along multiple touchpoints, helping you overcome various silos. Through engaging panel discussions, insightful keynotes and immersive networking sessions, the event is sure to incite both thought and action at your organization.

🌟 SPONSOR - Explore sponsorship opportunities

🌟 ATTEND - Register here to attend for free


KEY TOPICS

  • Digital Transformation with Customer-First Thinking

  • Customer Data: Designing for Transparency & Trust

  • CX Strategies for a Touchless World

  • Adopting Digital Omnichannel

  • Future of Chatbots & Virtual Assistants

  • Rise of the Flexible Workforce

  • Role of Cybersecurity in Building Customer Trust


WHY ATTEND?

📌 Power Networking

Hear from global CX, Marketing & Tech experts on the best practices to make CX an integral part of any business and create experiences for a customer in a fast-moving digital world.

It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

Keynote Presentation 📌

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys.

Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

📌 Product Showcase

The summit features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel Discussions 📌

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields.

Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and businesses.


RECOGNIZING EXCELLENCE IN CUSTOMER EXPERIENCE

Honoring Top 100 CX Leaders in India

The Indian edition of World CX Awards will be co-hosted along-side the 7th global edition of World CX Summit, taking place on 27 April 2022 at Taj Lands End, Mumbai.

🌟 NOMINATE FOR AWARDS - Nomination closes on 20 April 2022

Follow #TresconCX for regular updates!