India Expands CPGRAMS to Strengthen Digital Public Grievance Redressal

India’s Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is undergoing a significant expansion as the government seeks to improve accountability, transparency and responsiveness in public services. The platform, managed by the Department of Administrative Reforms and Public Grievances, connects central ministries, departments, states and union territories through a unified grievance system. According to a […]