The 2026 Africa CX Leaders Forum represents a bold evolution of how Africa’s most influential Customer Experience leaders learn, connect, and shape the future of CX on the continent. Bringing together Africa's brightest CX minds from both the private and public sectors, this flagship forum serves as the ultimate collaborative space to drive operational excellence and cultural transformation across industries.
Over three dynamic days in Kigali, Rwanda, delegates will engage in high-impact discussions, analyze emerging digital transformation methodologies, and collaborate on actionable frameworks designed to elevate customer-centric standards in African markets. Whether you are looking to scale B2B operations, optimize public citizen services, or network with fellow executives and innovators, this forum delivers the breakthrough strategies needed to lead in a rapidly evolving business landscape.
Event Details:
Dates: September 16, 2026 – September 18, 2026
Location: Kigali, Rwanda
Secure Your Spot: Register & Learn More Here
