Patient Communication AI in a Hong Kong Hospital: A Privacy-First Architecture on AWS

[The content of this article has been produced by our advertising partner.] The Radiology Department fields a steady flow of enquiries from many patients at the same time, arriving at all hours of the day and night, often stretching over days or months as patients consider their options or return after consulting their referring doctor. Each time a conversation resumes, staff have to pick up where it left off. The underlying work is complex too: 1,000+ distinct examination items, each with...