PYMNTS

BMO Turns to Agentic AI to Resolve Card Issues

BMO is employing an artificial intelligence (AI) agent to help clients resolve credit card transaction issues. The bank’s AI Agent Assist, announced Friday (Nov. 6), is designed for in-house use by employees and uses agentic AI to help those workers spend less time navigating systems as they assist clients who contact BMO’s Virtual Connect contact […] The post BMO Turns to Agentic AI to Resolve Card Issues appeared first on PYMNTS.com.

By PYMNTS

1 min read
BMO Turns to Agentic AI to Resolve Card Issues
AI-generated illustration

Got news to share with the events industry?

Submit a press release or story tip and reach thousands of event professionals.

Get in touch→

More in Fintech & Digital Payments

Related Insights