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  3. The AI metric founders should track: Cost of correction

Wamda

The AI metric founders should track: Cost of correction

An article by Sadek El Assaad, an operator and adviser to founder-led and family businesses. A startup I worked with introduced AI into part of its customer operations workflow. At first, it looked like a clear success. Response times fell. The backlog shrank. More cases were handled with less manual effort. By the usual measures, the automation was doing exactly what it was supposed to do. Then something else started happening. The difficult cases were reaching the wrong people faster than befo

Continue with the complete report on the publisher’s website.

Read full article at Wamda
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By Wamda

23 September 2026|1 min read
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Industry Events

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